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Question 120 - Certified Manufacturing Cloud Accredited Professional discussion

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Service agents can't see the Service Console for Manufacturing app despite the administrator enabling Service Console for Manufacturing in the setup.

What is the recommended method for an administrator to enable the full functionality of the Service Console for Manufacturing app?

A.
Grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets
Answers
A.
Grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets
B.
Add the Service Console for Manufacturing component to the Service Console Lightning Page Layout.
Answers
B.
Add the Service Console for Manufacturing component to the Service Console Lightning Page Layout.
C.
Create a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.
Answers
C.
Create a custom permission set to give access to the Service Console for Manufacturing app and grant it to all Service Agents.
Suggested answer: A

Explanation:

To enable the full functionality of the Service Console for Manufacturing app, the administrator should grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets. These permission sets provide access to the Service Console for Manufacturing app, the Service Console for Manufacturing components, the Engagement Interaction object, and the relevant fields and tabs. The administrator can also assign the Service Console User permission set license to the Service Agents to access the standard features of the Service Console app.Reference:Enable Service Console for Manufacturing,Assign Permission Sets to Users

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asked 23/09/2024
Shangar Sundaralingam
36 questions
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