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Question 32 - Certified User Experience Designer discussion

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A company provides away for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.

Which three standard Salesforce objects should be used in this experience?

Choose 3 answers

A.
Property
Answers
A.
Property
B.
Lead
Answers
B.
Lead
C.
Contact
Answers
C.
Contact
D.
Opportunity
Answers
D.
Opportunity
E.
Address
Answers
E.
Address
Suggested answer: B, C, D

Explanation:

The three standard Salesforce objects that should be used in this experience are:

Lead: A lead is a person who has shown interest in the company's products or services, but has not yet been qualified as a potential customer. Leads can be captured from various sources, such as web forms, referrals, events, or marketing campaigns. Leads can store information such as name, email, phone, company, and status. Leads can be converted into accounts, contacts, and opportunities when they are ready to buy.

Contact: A contact is a person who is associated with an account and has a role in a sales process. Contacts can store information such as name, email, phone, title, and address. Contacts can be related to multiple accounts, opportunities, cases, activities, and other objects. Contacts can be used to track the communication and interaction history with the customers.

Opportunity: An opportunity is a sales deal that is in progress or has been closed. Opportunities can store information such as name, amount, stage, probability, close date, and owner. Opportunities can be linked to accounts, contacts, products, price books, quotes, contracts, and other objects. Opportunities can be used to forecast revenue, manage sales pipeline, and track sales performance.

Standard Objects

Leads and Opportunities

Contacts

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asked 23/09/2024
Asif Khan
42 questions
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