ExamGecko
Search Search Login
Home Home / Salesforce / Certified User Experience Designer
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?
In which way could the usability of accordion elements be improved in a mobile environment?
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
What is the relationship between inclusive design and accessible design?
Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used?
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?
Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?
A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions. Which class does NOT follow this convention?
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers. What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation? Choose2 answers.

Question 63 - Certified User Experience Designer discussion

Report
Export

A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.

What should the designer do next?

A.
Tell the customer they need to improve operations before any work can be done.
Answers
A.
Tell the customer they need to improve operations before any work can be done.
B.
Log the findings and move forward with presenting possible solutions.
Answers
B.
Log the findings and move forward with presenting possible solutions.
C.
Recommend Field Level Validation to ensure users are entering the correct data.
Answers
C.
Recommend Field Level Validation to ensure users are entering the correct data.
D.
Conduct a workshop with stakeholders to align on the current state and build consensus.
Answers
D.
Conduct a workshop with stakeholders to align on the current state and build consensus.
Suggested answer: D

Explanation:

A UX designer's role is not only to design solutions, but also to facilitate collaboration and communication among stakeholders and users. A clear, consistent sales process is essential for Salesforce adoption, as it defines the steps and actions that sales representatives need to take to close deals. Without a common understanding of the sales process, the UX designer cannot design a Salesforce solution that meets the needs and expectations of the users and the business. Therefore, the designer should conduct a workshop with stakeholders to align on the current state and build consensus on the desired future state. A workshop is an interactive session where the designer can use various techniques, such as journey mapping, persona creation, user stories, and prioritization, to elicit the pain points, goals, and requirements of the stakeholders and users.A workshop can also help the designer to establish trust and rapport with the participants, and to gain their buy-in and feedback for the proposed solution12.Reference:Salesforce Adoption Strategies | Salesforce Trailhead,6 Guiding Principles to Maximize Your Salesforce Adoption | Salesforce Admins

Show Answer
asked 23/09/2024
Ash Eller
37 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms