Salesforce Certified User Experience Designer Practice Test - Questions Answers, Page 21

A UX Designer has identified the Case Solver as a key user persona for Cloud Kicks' Service Cloud instance.

Which activities should be considered while designing the Case Solver experience?

Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process.

Which feature could be assigned to learners'

Cloud Kicks has an existing customer Experience Cloud portal that is performing well.

Which has the highest probability of increasing customer engagement?

The Service team at Cloud Kicks has complained about having too many list views available, making it hard to find the relevant ones.

In which way could their experience be most effectively improved?

Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases.

What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?

After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.

Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?

A UX Designer needs to restyle a <lightning-modal /> Lightning Web Component (LWC) to meet brand guidelines.

Which key consideration about that LWC should the UX designer be aware of?

What is a benefit of inclusive design?

A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted.

Which type of relationship should be used to optimize the link between Container and Container Bids?