When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

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Mike Werts · Accepted Answer

Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)

Mike Werts · Answer

Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)

Mike Werts · Answer

Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)

Mike Werts · Answer

Activation of the Customer Service plugin (com.sn_customerservice)

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