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ServiceNow CIS-CSM Practice Test - Questions Answers, Page 20

List of questions

Question 191

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Which of the following is a required field in the Resolution Information tad in order to close a case?

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Question 192

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Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

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Question 193

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Which of the following roles have permission to create a relationship between a contact and an account? (Choose two.)

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Question 194

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Which of the following statements is correct regarding product models in CSM?

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Question 195

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What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

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Question 196

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The case digests feature includes which types of case communication? (Choose two.)

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Question 197

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Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

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Question 198

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When creating or importing assets for CSM, model categories are used to: (Choose three.)

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Question 199

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How are Service Catalogs and Catalog Items related? (Choose two.)

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Question 200

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When configuring email in Communication Channels, how many outgoing email addresses are supported?

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Total 239 questions
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