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Question 58 - PK0-005 discussion

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Which of the following software programs would be BEST to use lo store information related to business transactions?

A.
Record management system
Answers
A.
Record management system
B.
Customer relationship management
Answers
B.
Customer relationship management
C.
Enterprise resource planning
Answers
C.
Enterprise resource planning
D.
Content management system
Answers
D.
Content management system
Suggested answer: B

Explanation:

Customer relationship management (CRM) software would be the best to use to store information related to business transactions. CRM software is a type of software that helps businesses manage their interactions and relationships with current and potential customers. CRM software can store and organize information such as customer contact details, purchase history, preferences, feedback, complaints, etc. CRM software can help businesses improve customer service, satisfaction, loyalty, retention, and revenue1

asked 02/10/2024
James Williams
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