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Northern Trail Outfitters (NTO) wants to send using the From Address of [email protected].

They will then automatically forward replies to [email protected]. NTO also wants to include an automatic reply to the customer's email address [email protected].

Which email address would appear as the From Address for the automatic reply to the customer?

Suggested answer: B

A customer wants to create a mobile app that requires users to log in or register before accessing their dat a. Their source of truth is Sales Cloud which is connected to Marketing Cloud. Users who log in with existing credentials will have their device associated with their ContactKey. Users who register with the mobile app will not have their devices associated with a ContactKey for up to 24 hours.

What consideration should a consultant provide to the customer?

A.
All mobile app users will create additional Contacts in Marketing Cloud.
A.
All mobile app users will create additional Contacts in Marketing Cloud.
Answers
B.
User device data is unavailable in Contact Builder for up to 24 hours.
B.
User device data is unavailable in Contact Builder for up to 24 hours.
Answers
C.
Existing users will create additional Contacts in Marketing Cloud.
C.
Existing users will create additional Contacts in Marketing Cloud.
Answers
D.
Newly registered users will create additional Contacts in Marketing Cloud.
D.
Newly registered users will create additional Contacts in Marketing Cloud.
Answers
Suggested answer: D

Northern Trail Outfitters has integrated their Marketing Cloud account with their Salesforce sandbox.

In what order should the steps be performed to refresh the sandbox in their integrated account?

A.
Disconnect / Refresh / Reconnect / Authenticate / Synchronize
A.
Disconnect / Refresh / Reconnect / Authenticate / Synchronize
Answers
B.
Refresh / Disconnect / Reconnect / Synchronize / Authenticate
B.
Refresh / Disconnect / Reconnect / Synchronize / Authenticate
Answers
C.
Disconnect / Refresh / Reconnect / Synchronize / Authenticate
C.
Disconnect / Refresh / Reconnect / Synchronize / Authenticate
Answers
D.
Refresh / Disconnect / Reconnect / Authenticate / Synchronize
D.
Refresh / Disconnect / Reconnect / Authenticate / Synchronize
Answers
Suggested answer: A

Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data in this data extension will be regularly updated and the subscribers inside could be removed/added multiple times.

What option should speed up the delivery while meeting these criteria?

A.
Journey that allows re-entry after exiting
A.
Journey that allows re-entry after exiting
Answers
B.
Scheduled Automation utilizing Triggered Send Emails
B.
Scheduled Automation utilizing Triggered Send Emails
Answers
C.
Scheduled Automation using a Send Activity
C.
Scheduled Automation using a Send Activity
Answers
D.
Single Send Journey
D.
Single Send Journey
Answers
Suggested answer: C

Northern Trail Outfitters wants to send an email to website visitors who add items to their cart but fail to make a purchase. The email will include a list of products they added to their shopping cart.

• A sendable data extension contains the contact information and a session ID field for each subscriber who has abandoned their cart.

• A second data extension contains a corresponding session ID field and product data for each abandoned cart item, including product SKU, product name, quantity, price, and image URL.

Which feature should be used to display the list of products for each subscriber in this email?

A.
Lookup AMPscript function
A.
Lookup AMPscript function
Answers
B.
LookupRows AMPscript function
B.
LookupRows AMPscript function
Answers
C.
Dynamic Content Block
C.
Dynamic Content Block
Answers
D.
Enhanced Dynamic Content Block
D.
Enhanced Dynamic Content Block
Answers
Suggested answer: B

Northern Trail Outfitters is sending to an audience of over one million subscribers. They will use 10 different personalized fields in the email which reside in multiple data extensions. The goal is a timely email send from start to finish as it contains a limited quantity, first come-first served, special offer.

How should they accomplish this task?

A.
Create and populate profile attributes for each of the 10 data extension fields and schedule a send with high priority.
A.
Create and populate profile attributes for each of the 10 data extension fields and schedule a send with high priority.
Answers
B.
Enable Send Throttling on high to ensure the speed Is increased to process the email as fast as possible.
B.
Enable Send Throttling on high to ensure the speed Is increased to process the email as fast as possible.
Answers
C.
Use the Lookup AMPscript function in the email to pull the fields from the data extensions for each subscriber.
C.
Use the Lookup AMPscript function in the email to pull the fields from the data extensions for each subscriber.
Answers
D.
Create and send to a sendable data extension containing those needed fields using a query activity.
D.
Create and send to a sendable data extension containing those needed fields using a query activity.
Answers
Suggested answer: C

Northern Trail Outfitters (NTO) wants to create a relevant audience from a data extension for a daily send campaign. The audience will change from day-to-day. These emails contain a View As Web Page link and NTO wants to ensure this will not be broken when the audience is refreshed daily.

What should be used to segment this audience?

A.
Use exclusion lists for the send - excluding those that already were sent the email
A.
Use exclusion lists for the send - excluding those that already were sent the email
Answers
B.
Use AMPscript inside the email to pull information from a send logging data extension to determine which content displays based on message context
B.
Use AMPscript inside the email to pull information from a send logging data extension to determine which content displays based on message context
Answers
C.
Use a SQL Query to filter the audience into a new data extension that is overwritten each day
C.
Use a SQL Query to filter the audience into a new data extension that is overwritten each day
Answers
D.
Use SQL Query to filter the audience into a new data extension that is upserted every day
D.
Use SQL Query to filter the audience into a new data extension that is upserted every day
Answers
Suggested answer: B

Northern Trail Outfitters noticed that clicks are NOT showing up on Contact records in Salesforce.

Which two reasons could be the cause?

Choose 2 answers

A.
Synchronized Data Sources only push data every 15 minutes
A.
Synchronized Data Sources only push data every 15 minutes
Answers
B.
ContactID was used as Subscriber Key
B.
ContactID was used as Subscriber Key
Answers
C.
Email Address was used as Subscriber Key
C.
Email Address was used as Subscriber Key
Answers
D.
Individual Level Tracking was not selected in Marketing Cloud Configuration
D.
Individual Level Tracking was not selected in Marketing Cloud Configuration
Answers
Suggested answer: C, D

Northern Trail Outfitters is sending email messages using Marketing Cloud Connect through the Sales Cloud user interface. All of their sends initiated from Sales Cloud have a status of failed.

What should the consultant do to diagnose the issue?

A.
Initiate a log to troubleshoot package-related API calls.
A.
Initiate a log to troubleshoot package-related API calls.
Answers
B.
Change the connection option to Scope by User.
B.
Change the connection option to Scope by User.
Answers
C.
Ensure the System User is assigned the Standard User Profile.
C.
Ensure the System User is assigned the Standard User Profile.
Answers
D.
Manually clear the OAuth token to refresh the connection.
D.
Manually clear the OAuth token to refresh the connection.
Answers
Suggested answer: A

A real estate agency wants to send out a biweekly newsletter with the list of properties for all new contacts added to a newsletter campaign in their Salesforce CRM. The journey consists of an initial message with property listings and a follow up to those who have engaged with the content.

The rules around which properties are matched to the contact depend on agent assigned as a contact owner, other agents who might have interacted with the contact, and contact's property interest. The data model has a relationship between contact > person account > real estate agent > property objects and all of those are available in CRM as well as synchronized to Marketing Cloud.

What solution should be recommended for execution efficiency?

A.
Use Automation Studio and Salesforce sends with campaign as an audience.
A.
Use Automation Studio and Salesforce sends with campaign as an audience.
Answers
B.
Use Automation Studio to prepare personalization data and initiate journey.
B.
Use Automation Studio to prepare personalization data and initiate journey.
Answers
C.
Use Salesforce Data Event to initiate journey and scripting within emails for personalization logic.
C.
Use Salesforce Data Event to initiate journey and scripting within emails for personalization logic.
Answers
D.
Use send from Salesforce CRM and Salesforce report to prepare personalization data.
D.
Use send from Salesforce CRM and Salesforce report to prepare personalization data.
Answers
Suggested answer: C
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