ServiceNow CIS-HAM Practice Test - Questions Answers, Page 10

TheService Catalogprovides a user-friendly interface for requesting hardware assets and services from the IT department1

The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2

The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1

The Service Catalog is integrated with theProcurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3

The Service Catalog is also linked to theProduct Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4

TheVendor Catalogcontains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock

The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.

The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.

Publishing an item to the Service Catalog means making it visible and available for users to request13.

To publish an item to the Service Catalog, you need to use the ''Publish to Hardware Catalog'' related link in the Product Catalog1.

This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1.

Therefore, the correct answer is A. Product Catalog, as this is where you can use the ''Publish to Hardware Catalog'' related link to publish an item to the Service Catalog.

When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set toOn order. This state indicates that the asset has been ordered but not yet received. The asset state will change toAwaiting deliverywhen the asset is shipped by the supplier, and toIn stockwhen the asset is received by the stockroom. The asset state will change toIn usewhen the asset is deployed to a user or a location, and toPending transferwhen the asset is ready to be transferred to another stockroom or location. The asset state will change toRetiredwhen the asset is disposed of or returned to the supplier.Reference:

Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.

Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.

Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.

The Hardware Asset dashboard is a collection of data visualizations that show key metrics on your hardware and consumable models and assets for the entire asset life cycle1.

The tabs in the Hardware Asset dashboard are updated in real time, meaning that they reflect the latest data from the Hardware Asset Management application2.

The tabs in the Hardware Asset dashboard are not based on scheduled jobs, hourly intervals, or 15-minute intervals, as these options would not provide the most accurate and up-to-date information on your hardware assets.Reference:1:Hardware Asset dashboard - Product Documentation: San Diego - ServiceNow2:Hardware Asset Management overview - ServiceNow - Now Support

According to theServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path, the Hardware Asset dashboard is a feature that shows key metrics on your hardware and consumable models and assets for the entire asset life cycle.

The Hardware Asset dashboard is available with the Hardware Asset Management (HAM) application, which is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets1.

To access the Hardware Asset dashboard, you need to have the ham_user role, which is the minimum role required to use the HAM application1.

The ham_user role grants you the permission to view and update hardware and consumable assets, transfer orders, disposal orders, and RMA requests1.

Therefore, the correct answer is option C, ham_user, as it is the minimum role required to use the Hardware Asset dashboard.Reference:

ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path

Hardware Asset Management documentation

What is Hardware Asset Management?