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ServiceNow CIS-HAM Practice Test - Questions Answers, Page 10

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Question 91

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When using the HAM application, what happens when you create a new transfer order line on a transfer order?

The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
The transfer order line is automatically placed in a state of Ready for fulfilment
The transfer order line is automatically placed in a state of Ready for fulfilment
A transfer order line task is automatically created to move the transfer order line from one stage to another
A transfer order line task is automatically created to move the transfer order line from one stage to another
A transfer order line task is automatically created to validate enough stock exists
A transfer order line task is automatically created to validate enough stock exists
The asset(s) listed in the transfer order line are automatically readied for shipment
The asset(s) listed in the transfer order line are automatically readied for shipment
Suggested answer: C

Explanation:

According to theHardware Asset Management documentation, a transfer order is a record that tracks the movement of assets from one stockroom to another.

A transfer order line is a record that specifies the quantity and type of assets to be transferred, as well as the source and destination stockrooms1.

When using the HAM application, what happens when you create a new transfer order line on a transfer order is that a transfer order line task is automatically created to move the transfer order line from one stage to another1.

A transfer order line task is a record that tracks the progress of the transfer order line through the following stages1:

Requested: The transfer order line is created and waiting for approval.

Approved: The transfer order line is approved and ready for fulfilment.

Fulfilled: The transfer order line is fulfilled and the assets are shipped from the source stockroom.

Received: The transfer order line is received and the assets are checked in at the destination stockroom.

Closed: The transfer order line is closed and the transfer is complete.

Therefore, the correct answer is option C, a transfer order line task is automatically created to move the transfer order line from one stage to another, as it describes what happens when you create a new transfer order line on a transfer order.Reference:

Hardware Asset Management documentation

What is Hardware Asset Management?

asked 23/09/2024
Godavari, Rakesh
43 questions

Question 92

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Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

Mobile Asset App
Mobile Asset App
Mobile App
Mobile App
Mobile ITAM App
Mobile ITAM App
Mobile Agent App
Mobile Agent App
Suggested answer: B
asked 23/09/2024
luigi catalano
37 questions

Question 93

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Select the three main components of the data certification process. (Choose three.)

Certify the certification
Certify the certification
Assign the certification tasks
Assign the certification tasks
Create the certification filter
Create the certification filter
Create the certification schedule
Create the certification schedule
Run the certification
Run the certification
Suggested answer: C, D, E
asked 23/09/2024
koffi .J N tsudze
33 questions

Question 94

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Which catalog facilitates the ability to source from existing stock?

Procurement Catalog
Procurement Catalog
Vendor Catalog
Vendor Catalog
Service Catalog
Service Catalog
Product Catalog
Product Catalog
Suggested answer: C

Explanation:

TheService Catalogprovides a user-friendly interface for requesting hardware assets and services from the IT department1

The Service Catalog facilitates the ability to source from existing stock by allowing users to select from a list of available hardware products that are in stock or reserved in a stockroom2

The Service Catalog also enables users to view the status of their requests, track the delivery and return of assets, and report any issues or incidents related to assets1

The Service Catalog is integrated with theProcurement Catalog, which contains the list of hardware products that are currently on order or have been received from vendors3

The Service Catalog is also linked to theProduct Catalog, which contains the list of hardware products that are available for purchase from vendors or internal sources4

TheVendor Catalogcontains the list of vendors that supply hardware products, but it does not facilitate the ability to source from existing stock

asked 23/09/2024
james campbell
38 questions

Question 95

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From where can you publish catalog items? (Choose two.)

From the model category
From the model category
From an asset record
From an asset record
From a user record
From a user record
From a vendor item
From a vendor item
From a model
From a model
Suggested answer: C, D

Explanation:


asked 23/09/2024
Michael Ulrich
41 questions

Question 96

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Publishing an item to the Service Catalog can be done by using the ''Publish to Hardware Catalog'' related link in:

Product Catalog
Product Catalog
Inventory Catalog
Inventory Catalog
Asset Catalog
Asset Catalog
Supplier Catalog
Supplier Catalog
Suggested answer: A

Explanation:

The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.

The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.

Publishing an item to the Service Catalog means making it visible and available for users to request13.

To publish an item to the Service Catalog, you need to use the ''Publish to Hardware Catalog'' related link in the Product Catalog1.

This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1.

Therefore, the correct answer is A. Product Catalog, as this is where you can use the ''Publish to Hardware Catalog'' related link to publish an item to the Service Catalog.

asked 23/09/2024
Emergya Ingenieria SLU Emergya Ingenieria SLU
25 questions

Question 97

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An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:

On order
On order
In use
In use
Awaiting delivery
Awaiting delivery
Pending transfer
Pending transfer
Suggested answer: A

Explanation:

When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set toOn order. This state indicates that the asset has been ordered but not yet received. The asset state will change toAwaiting deliverywhen the asset is shipped by the supplier, and toIn stockwhen the asset is received by the stockroom. The asset state will change toIn usewhen the asset is deployed to a user or a location, and toPending transferwhen the asset is ready to be transferred to another stockroom or location. The asset state will change toRetiredwhen the asset is disposed of or returned to the supplier.Reference:

Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.

Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.

Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.

asked 23/09/2024
Albaladejo Joffrey
37 questions

Question 98

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How often are the tabs in the Hardware Asset dashboard updated?

Daily based on scheduled job
Daily based on scheduled job
Hourly
Hourly
In real time
In real time
Every 15 minutes
Every 15 minutes
Suggested answer: C

Explanation:

The Hardware Asset dashboard is a collection of data visualizations that show key metrics on your hardware and consumable models and assets for the entire asset life cycle1.

The tabs in the Hardware Asset dashboard are updated in real time, meaning that they reflect the latest data from the Hardware Asset Management application2.

The tabs in the Hardware Asset dashboard are not based on scheduled jobs, hourly intervals, or 15-minute intervals, as these options would not provide the most accurate and up-to-date information on your hardware assets.Reference:1:Hardware Asset dashboard - Product Documentation: San Diego - ServiceNow2:Hardware Asset Management overview - ServiceNow - Now Support

asked 23/09/2024
Himal Rai
39 questions

Question 99

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What minimum role is required in order to use the Hardware Asset dashboard?

asset
asset
asset_manager
asset_manager
ham_user
ham_user
ham_admin
ham_admin
inventory_admin
inventory_admin
Suggested answer: C

Explanation:

According to theServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path, the Hardware Asset dashboard is a feature that shows key metrics on your hardware and consumable models and assets for the entire asset life cycle.

The Hardware Asset dashboard is available with the Hardware Asset Management (HAM) application, which is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets1.

To access the Hardware Asset dashboard, you need to have the ham_user role, which is the minimum role required to use the HAM application1.

The ham_user role grants you the permission to view and update hardware and consumable assets, transfer orders, disposal orders, and RMA requests1.

Therefore, the correct answer is option C, ham_user, as it is the minimum role required to use the Hardware Asset dashboard.Reference:

ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path

Hardware Asset Management documentation

What is Hardware Asset Management?

asked 23/09/2024
BRUNO DE BRIDA
38 questions

Question 100

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What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

New hardware assets found by audits
New hardware assets found by audits
Hardware models up for end of life
Hardware models up for end of life
Hardware nearing end of warranty
Hardware nearing end of warranty
Active stock rules
Active stock rules
Open asset audits
Open asset audits
Requests that require sourcing
Requests that require sourcing
Suggested answer: A, D, E
asked 23/09/2024
Miguel Medina Parra
26 questions
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