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Question 101

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Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

Now Agent Mobile App
Now Agent Mobile App
Now Procurement App
Now Procurement App
Now Mobile App
Now Mobile App
Now Onboarding App
Now Onboarding App
Suggested answer: A

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1.The Now Agent Mobile App provides access to the following features2:

Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device. Users can scan barcodes or QR codes to identify assets and update their status and location.

Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes. Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.

Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.

The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management.The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices.Reference:

ServiceNow Hardware Asset Management: Now Agent Mobile App

ServiceNow Hardware Asset Management: Mobile Asset Management

ServiceNow Hardware Asset Management: Now Procurement App

[ServiceNow Hardware Asset Management: Now Mobile App]

[ServiceNow Hardware Asset Management: Now Onboarding App]

asked 23/09/2024
Lee Greenshields
37 questions

Question 102

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Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

The hardware model content has not yet been downloaded from the Content Service
The hardware model content has not yet been downloaded from the Content Service
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
Your hardware model form contains a good model number, but a badly formatted model name
Your hardware model form contains a good model number, but a badly formatted model name
You have opted out of the ServiceNow Content Service
You have opted out of the ServiceNow Content Service
A normalization rule for the hardware model does not exist in the Content Service
A normalization rule for the hardware model does not exist in the Content Service
Suggested answer: A, B, E

Explanation:

Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1

Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1

Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2

The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3

Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard.This means that the normalization process could not find a matching rule in the Content Service for those models3

The potential causes of this are34:

The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.

Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.

A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.

asked 23/09/2024
Francisli Lilles
42 questions

Question 103

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What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

Lease
Lease
Delivery
Delivery
Spare parts
Spare parts
Maintenance
Maintenance
Storage
Storage
Suggested answer: A, C, D

Explanation:

According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.

The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.

Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12.Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.

Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12.Delivery costs can include fees, taxes, customs, and insurance2.

Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12.Spare parts costs can depend on the availability, quality, and compatibility of the parts2.

The other options are not original costs, but rather ongoing or disposal costs.Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12.Storage is the cost of storing an asset that is not in use or waiting for disposal12.

1: Hardware Asset Management overview - ServiceNow - Now Support

2: Asset Management - ServiceNow - Now Support

asked 23/09/2024
Aung Aung Myo Myint
39 questions

Question 104

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A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

Process CM Costs
Process CM Costs
Process Rate Cards
Process Rate Cards
Process FM Costs
Process FM Costs
Process Expense Lines
Process Expense Lines
Suggested answer: C
asked 23/09/2024
Karol Ligeza
37 questions

Question 105

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What is included in the total cost of ownership? (Choose two.)

Delivery cost
Delivery cost
Original cost
Original cost
Depreciation expense
Depreciation expense
Operational expense
Operational expense
Suggested answer: B, D

Explanation:

The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components:

Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense.

Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex.

Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge.

Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost.

The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset.

Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets.

Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.

[Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.

asked 23/09/2024
Maritza Van Der Merwe
36 questions

Question 106

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When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

Monthly
Monthly
Weekly
Weekly
Daily
Daily
Quarterly
Quarterly
Suggested answer: C
asked 23/09/2024
Wojciech Romaldowski
43 questions

Question 107

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As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?

Manufacturer comparables
Manufacturer comparables
Manufacturer part number
Manufacturer part number
Manufacturer lifecycle dates
Manufacturer lifecycle dates
Manufacturer price
Manufacturer price
Suggested answer: C

Explanation:

According to theHardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.

The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.

The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.

The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2.

Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process.Reference:

Hardware Asset Management documentation

What is Hardware Asset Management?

asked 23/09/2024
Massimiliano Parisi
39 questions

Question 108

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When should you retire an IT asset?

At any point it is recommended by the HAM-defined asset policy
At any point it is recommended by the HAM-defined asset policy
At any point that it is recommended by your company-defined policies and procedures
At any point that it is recommended by your company-defined policies and procedures
At any point it is recommended by the HAM-defined asset disposal procedure
At any point it is recommended by the HAM-defined asset disposal procedure
When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
Suggested answer: B

Explanation:

The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.

The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.

The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:

The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end-of-warranty, obsolescence, damage, theft, or loss

The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department

The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying

The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor

The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset

Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.

The other options are not the correct answer because they are either too vague or too specific:

A) At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process.The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.

C) At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process.The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.

D) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service: This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision.The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.

E) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D.Reference:

1: Hardware Asset Retirement

2: Hardware Asset Policy

3: Hardware Asset Disposal

4: Hardware Content Service Lifecycle

asked 23/09/2024
Tobias Barcelos
42 questions

Question 109

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What is tracked throughout the life of an asset? (Choose three.)

Financial data
Financial data
Contractual data
Contractual data
Lifecycle data
Lifecycle data
Configuration data
Configuration data
Hardware data
Hardware data
Suggested answer: A, B, C

Explanation:

According to the ServiceNow Hardware Asset Management documentation, an asset is defined as 'any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment'1.Throughout the life of an asset, the following data are tracked2:

Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.

Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.

Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.

The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels.Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3.Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4.Reference:

ServiceNow Hardware Asset Management: Hardware Asset Management overview

ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?

ServiceNow Hardware Asset Management: Asset and CI management

ServiceNow Hardware Asset Management: Hardware Normalization

asked 23/09/2024
bhaskar siddanadham
32 questions

Question 110

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Classes are represented as tables in the ServiceNow database. Which is the base asset class?

cmdb_asset
cmdb_asset
alm_hardware
alm_hardware
alm_asset
alm_asset
cmdb_hardware
cmdb_hardware
Suggested answer: C

Explanation:

Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1

The base asset class is thealm_assettable, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2

Thealm_assettable is extended by other asset classes, such asalm_hardware,alm_software,alm_consumable, etc., which add more specific fields and properties for each asset type2

Thecmdb_assettable is not a class, but a view that joins thealm_assettable and thecmdb_citable, which is the base configuration item (CI) class3

Thecmdb_hardwaretable is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4

asked 23/09/2024
Jose Alfaro
31 questions
Total 184 questions
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