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ServiceNow CIS-HAM Practice Test - Questions Answers, Page 2

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Question 11

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A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Manage its procurement, maintenance, or retirement
Manage its procurement, maintenance, or retirement
Track its operational information
Track its operational information
Track its monetary value or costs
Track its monetary value or costs
Manage its associated license, warranty, or lease contracts
Manage its associated license, warranty, or lease contracts
Know its relationships to other assets in the CMDB
Know its relationships to other assets in the CMDB
Suggested answer: A, C, D

Explanation:

To find the answer, I searched for ''ServiceNow Hardware Asset Management IT asset vs. CI'' using mysearch_webtool.

I found several relevant web pages that explain the difference between an IT asset and a CI in ServiceNow.

I learned that an IT asset is any financially valuable component that can contribute to the delivery of an IT product or service, while a CI is any component that needs to be managed in order to deliver an IT service12.

I also learned that an IT asset is often a CI, but not all CIs are IT assets12.

Therefore, a component is considered an IT asset vs. a CI when you want to do the following:

Manage its procurement, maintenance, or retirement

Track its monetary value or costs

Manage its associated license, warranty, or lease contracts

These are the aspects that relate to the financial value and lifecycle of the component, which are relevant for IT asset management34.

The other options, such as tracking its operational information and knowing its relationships to other assets in the CMDB, are more relevant for CI management, which is part of configuration management35.

asked 23/09/2024
Franziska Kreuz
36 questions

Question 12

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Which of the following are considered assets? (Choose three.)

Facilities
Facilities
Contracts
Contracts
Hardware
Hardware
Software entitlements
Software entitlements
Software distributions
Software distributions
Suggested answer: A, C, D

Explanation:

According to the ServiceNow documentation, an asset is 'any tangible or intangible item that might have value for an organization'1.

The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.

These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.

Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not.Reference:

Asset and configuration item (CI) management - ServiceNow

asked 23/09/2024
Cynan Jones
40 questions

Question 13

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What is the default display name for an asset?

An automatically generated combination of serial number and model category
An automatically generated combination of serial number and model category
An automatically generated combination of asset tag and model
An automatically generated combination of asset tag and model
An automatically generated combination of serial number and model
An automatically generated combination of serial number and model
An automatically generated combination of asset tag and model category
An automatically generated combination of asset tag and model category
Suggested answer: C
asked 23/09/2024
Bob Tole
46 questions

Question 14

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What is the default state of a newly created asset?

In use
In use
Consumed
Consumed
On order
On order
In stock
In stock
Suggested answer: A
asked 23/09/2024
Mariusz Lewandowski
38 questions

Question 15

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What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
Unrecognized data doesn't get sent to the ServiceNow Content Service
Unrecognized data doesn't get sent to the ServiceNow Content Service
Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
Customer doesn't receive Content Library updates
Customer doesn't receive Content Library updates
Suggested answer: A, B, C, D

Explanation:

A is correct because opting out of the ServiceNow Content Service for specific models means that the customer does not share unnormalized software installation data with ServiceNow for those models. Therefore, the customer does not receive automatic content updates based on their unique software installation footprint for those models.This may result in lower software recognition rates and less accurate asset inventory and compliance reports12

B is not correct because opting out of the ServiceNow Content Service for specific models does not affect the sharing of unnormalized software installation data for other models.The customer still receives automatic content updates for those models that are not opted out12

C is not correct because opting out of the ServiceNow Content Service for specific models does not change the encryption status of the unnormalized software installation data.The data is always encrypted before being sent to the ServiceNow Content Service, regardless of whether the customer opts out or not13

D is not correct because opting out of the ServiceNow Content Service for specific models does not prevent the customer from receiving Content Library updates. The customer still receives weekly updates of the Content Library, which contains mapping rules and patterns for software and hardware recognition.However, the updates may be less applicable to the customer's unique software and hardware installation footprint for the models that are opted out12

asked 23/09/2024
Alonzo M. Carr Sr.
24 questions

Question 16

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What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

Lifecycle
Lifecycle
Device type
Device type
Manufacturer
Manufacturer
Memory
Memory
Asset tag
Asset tag
Hardware model
Hardware model
Suggested answer: A, B, C, F
asked 23/09/2024
Javier Rodriguez
33 questions

Question 17

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What is the process of restructuring data to maintain consistency?

Integration
Integration
Normalization
Normalization
Discovery
Discovery
Service Mapping
Service Mapping
Suggested answer: B

Explanation:

Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules.Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1.Reference:Hardware Asset Management - ServiceNow,Hardware Asset Management - Product Documentation: Tokyo - ServiceNow,Hardware Asset Management Implement - Customer Success - ServiceNow,Work with hardware normalization - ServiceNow - Now Support,Getting Started with ServiceNow Hardware Asset Management

asked 23/09/2024
P. Kriek
40 questions

Question 18

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What are ways to measure trustworthy data? (Choose four.)

Sustainability
Sustainability
Plausibility
Plausibility
Credibility
Credibility
Dependability
Dependability
Transferability
Transferability
Reliability
Reliability
Suggested answer: C, D, E, F
asked 23/09/2024
Ghazi Khan
24 questions

Question 19

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Any normalization that has occurred on a model can be reverted by using this feature.

Normalizations cannot be reverted
Normalizations cannot be reverted
Rollback Normalization Business Rule
Rollback Normalization Business Rule
Undo Normalization Scheduled Job
Undo Normalization Scheduled Job
Revert Normalization UI Action
Revert Normalization UI Action
Suggested answer: D

Explanation:

Hardware normalization is a process that standardizes the data of hardware and consumable models by using the United Nations Standard Products and Services Code (UNSPSC) and a set of rules12.

Normalization can be performed manually or automatically on models in the model catalog12.

If a model has been normalized, it will have a check mark in the Normalized column in the model list1.

To revert the normalization of a model, you can use the Revert Normalization UI action, which is available on the model form13.

The Revert Normalization UI action will restore the original values of the model attributes that were changed by the normalization process13.

The Revert Normalization UI action will also clear the Normalized check mark and the Normalization Source field on the model form13.Reference:Work with hardware normalization - ServiceNow - Now Support,Hardware Asset Management builds onCore Asset Management - ServiceNow,Automation Simplifies Hardware Asset Management - ServiceNow Blog,Product Documentation | ServiceNow

asked 23/09/2024
Sterling White
47 questions

Question 20

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Which of these tables are installed with Hardware Model Normalization? (Choose three.)

Device Type
Device Type
Hardware Manufacturer
Hardware Manufacturer
Hardware Normalize Key
Hardware Normalize Key
Hardware Model Library
Hardware Model Library
Device Name
Device Name
Suggested answer: A, B, D

Explanation:

Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:

Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.

Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.

Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models.

Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data.

The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table.Reference:Hardware Model Normalization,Demo - HAM Professional - Hardware Model Normalization,Hardware Asset Management

asked 23/09/2024
Paulo Cury
33 questions
Total 184 questions
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