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DRAG DROP You are a functional consultant that needs to create a new marketing form landing page. You want this form structure to be available for multiple future forms. Which five actions should you perform in sequence to complete your task? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP Your company is Contoso Coffee Beans. The company's marketing department is setting up a real-time journey. After a customer uses the mobile application to sign in to one of the coffee bars, Contoso Coffee Beans wants to send them a push notification through the company's mobile app. This is the first time that the company has used the push message channel. You need to set up a connection to the mobile app. In which order should you perform the actions in Dynamics 365 Customer Insights - Journeys? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP You are a marketing professional who is conducting training for a group of marketing trainees. You are training on marketing forms and explaining the type of forms in Dynamics 365 Marketing. Which form type applies to each data collection purpose? To answer, drag the appropriate form type to the correct data collection purpose. Each form type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
DRAG DROP You are creating a survey using a Dynamics 365 for Marketing Surveys. You need to include multiple question types. Which survey question types presents the best choice for each scenario/example presented? To answer, drag the appropriate survey question to the scenario/example. Each survey question type may be used once, more than once or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.
You are configuring Dynamics 365 Customer Insights - Journeys for an upcoming online event. You have the following requirements: * The ability to use breakout rooms. * Event registration must be supported. Which type of Microsoft Teams event should you use?
DRAG DROP At your organization's latest event, booth visitors may sign up to try a newly developed game that uses the mixed reality of Microsoft HoloLens, As part of the sign-on process, the participant is created as a lead in the same Microsoft Dataverse environment where Microsoft Dynamics 365 Marketing is enabled. After the participant plays the game, the game results and points tally are sent to a custom trigger in Dynamics 365 Marketing. After the event, the marketing department wants to use a real-time journey to follow-up with the participants. * The department wants the first email to be sent directly after triggering the journey This email will include different content based on a range of points that are achieved in the game. The marketing department creates different emails for the different point ranges. * After the first email, the lead should be assigned to the correct salesperson for follow-up. You need to create the required steps and set up a Microsoft Power Automate flow to determine the correct salesperson, assign the lead, and create a phone call activity in Dynamics 365.
You created a real-time marketing form for your organization. You need to publish the form where your customers can access It. Which two actions should you perform? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
The legal department in your company indicates that new contacts 'cannot' receive commercial tagged emails unless they opted in to receive them. As part of the onboarding journey for new customers, you send a transactional email requesting that the customers opt in and informing them of the new privacy policy. You need to be sure that you can send out the opt-in message without sending accidental commercial messages. What do you need to set as default values on the preference attributes on a contact?
DRAG DROP You are creating a new site map for the marketing department. The site map must contain the navigation to The modules in Microsoft Dynamics 365 Marketing. You need to use the model-driven app to configure the site map.
You are a marketing automation consultant. Your client wants to understand the benefits of using the natural language feature in Dynamics 365 Marketing. Which two statements explain why your client may want to use the Natural Language feature? Each correct answer presents part of the solution.

Question 22 - MB-220 discussion

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You create a customer survey. Contoso wants to make sure that the survey is accessible to their sales team. You use the survey as part of a customer journey, where you have written conditional logic to create leads based on the survey responses from each contact. These leads will be processed by Contoso’s Sales team. The sales team wants to send out surveys whenever they qualify a Lead. Contoso does not want the sales team to have access to the Dynamics 365 Customer Voice app. What should you do to achieve this goal?

A.

1. Install the “Send Customer Voice survey from Dynamics 365 app” in the Sales Hub app.

Answers
A.

1. Install the “Send Customer Voice survey from Dynamics 365 app” in the Sales Hub app.

B.

Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the “Send Survey” button on the Lead record.

Answers
B.

Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the “Send Survey” button on the Lead record.

C.

1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications. 2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the “Send Survey” button on the Lead record.

Answers
C.

1. Enable the Dynamics 365 Customer Voice application from the environment in Microsoft Dataverse to enable the feature for all licensed Dynamics 365 applications. 2. Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the “Send Survey” button on the Lead record.

D.

1. Click on “Enable Customer Voice on Sales Hub”.

Answers
D.

1. Click on “Enable Customer Voice on Sales Hub”.

E.

Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the “Send Survey” button on the Lead record.

Answers
E.

Members of the Sales team can send the survey manually from a Sales Hub app by clicking on the “Send Survey” button on the Lead record.

F.

1. Since the Dynamics 365 Customer Voice is licensed per Dynamics CE applications such as Sales, Customer Service, and Marketing, Contoso needs to buy an add-on Dynamics 365 Customer Voice application license for the Sales Hub.

Answers
F.

1. Since the Dynamics 365 Customer Voice is licensed per Dynamics CE applications such as Sales, Customer Service, and Marketing, Contoso needs to buy an add-on Dynamics 365 Customer Voice application license for the Sales Hub.

G.

Create a Power Automate flow to send a survey automatically every time a lead is qualified.

Answers
G.

Create a Power Automate flow to send a survey automatically every time a lead is qualified.

Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-voice/send-survey-from-dynamics-365

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asked 05/10/2024
DHANANJAY TIWARI
34 questions
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