Microsoft MB-220 Practice Test - Questions Answers, Page 19
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A client completes multiple customer journeys that include email tiles. Now, the client wants to implement flow control on future customer journeys to improve open rates and optimize delivery.
What are two accurate statements about the Smart Scheduler feature? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A Scheduler tile must be used in front of each action segment, which allows you to set the options for Smart Scheduling.
Auto Scheduler enables customer journeys to schedule message deliveries to each individual contact automatically, based on the best time to email as calculated by the Al for that contact.
Auto Scheduler enables customer journeys to schedule message deliveries to each individual contact automatically, based on the last time an email was opened as calculated by the Al for that contact.
The Smart Scheduler feature can be enabled inside an outbound journey's email tile.
You are a marketing analyst at Contoso, Ltd. The sales manager surveyed the current customers regarding their satisfaction level with their last support call. Over 6,000 responses were received.
The sales manager wants to review individual responses to each question on a survey.
After selecting the survey name in the Report* section of Microsoft Dynamics 365 Customer Voice, what are two ways to obtain survey responses? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Navigate lo display a graphical representation of all responses.
Select Export All in the report, and all responses are downloaded in a csv file.
Select Respondents, and then select the survey name to display all responses.
Double-click a respondent's name to see their individual responses.
The marketing department hired a new content designer to be in charge of email design and personalization. You need to instruct the content designer on using and managing the tokens for pre-defined dynamic text. Which two guidelines should you give to the content designer? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Updating a token only applies to the current message and future messages.
Removing a token will impact messages that ate currently using it. The original placeholder will be removed from the text box.
Updating a token will also update the dynamic text in existing messages that use it.
Removing a token only removes it from the pre-defined list; messages already using the token will continue to use the token.
Your organization recently implemented Microsoft Dynamics 365 Marketing. You are educating the marketing team on tools that are available to protect your sender's reputation, such as the backend suppression lists.
You need to recommend the backend suppression list that will prevent emails from being sent to certain domains known to be harmful to your senders' reputation.
Which backend suppression list should you recommend?
Spam complaint suppression
Hard bounce suppression
Email complaint suppression
Pattern suppression
You are a marketing analyst at Contoso, Ltd. The sales manager wants to post a Microsoft Dynamics 365 Customer Voice feedback survey on the company website.
The sales manager wants the entire survey to display statically in a page on the site.
What should you do?
Add The button embed code for the survey to the web page.
Add the HTML source code for the survey to the web page.
Add the pop-up window embed code for the survey to the web page.
Add the inline embed code for the survey to the web page.
Your company is hosting a series of events. You are responsible for configuring the events in Dynamics 365 Customer Insights - Journeys.
You plan to create an event template to save time when creating events in the future. Which three features can be saved as part of your event template?
NOTE: Each correct selection is worth one point.
Start and End Date of the next event that will be using the template
Webinar Settings
Links to Sessions and Speakers
Basic Event Setup (name, description, type, etc.)
Event Venues and Passes
DRAG DROP
Your company is Contoso Coffee Beans. The company's marketing department is setting up a real-time journey.
After a customer uses the mobile application to sign in to one of the coffee bars, Contoso Coffee Beans wants to send them a push notification through the company's mobile app. This is the first time that the company has used the push message channel.
You need to set up a connection to the mobile app.
In which order should you perform the actions in Dynamics 365 Customer Insights - Journeys? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP
Your company wants to use the email functionality in Dynamics 365 Customer Insights - Journeys.
You need to send out a marketing email to a published customer segment, but you do not want to create a complete journey.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP
Your company currently uses real-time marketing capabilities in Dynamics 365 Customer Insights - Journeys. Your marketing director wants you to provision a new instance of Dynamics 365 Customer Insights - Data and enable the use of Customer Insights - Data profile attributes in personalized email content.
You need to prepare your plan for connecting the two applications.
Which four required actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution shown.
After you answer a question in this section, you will NOT be able to return to it once you click on the Next button. As a result, these questions will not appear in the review screen.
The marketing department created a new subscription center and marketing page that should be used whenever outbound and real-time emails are sent to Contacts.
The content designer asked you to ensure the emails sent through real-time marketing journeys have the correct link in their preference center placeholder.
You need to ensure that the new subscription URL is used when emails are sent to Contacts.
Solution:
For compliance settings: Create a new Content Settings record and add the subscription center marketing page.
For email settings: Link the consent record to the real-time marketing journey settings.
Does this meet the goal?
Yes
No
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