Microsoft MB-220 Practice Test - Questions Answers, Page 19

The legal department in your company indicates that new contacts 'cannot' receive commercial tagged emails unless they opted in to receive them.

As part of the onboarding journey for new customers, you send a transactional email requesting that the customers opt in and informing them of the new privacy policy.

You need to be sure that you can send out the opt-in message without sending accidental commercial messages.

What do you need to set as default values on the preference attributes on a contact?

A client completes multiple customer journeys that include email tiles. Now, the client wants to implement flow control on future customer journeys to improve open rates and optimize delivery.

What are two accurate statements about the Smart Scheduler feature? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You are a marketing analyst at Contoso, Ltd. The sales manager surveyed the current customers regarding their satisfaction level with their last support call. Over 6,000 responses were received.

The sales manager wants to review individual responses to each question on a survey.

After selecting the survey name in the Report* section of Microsoft Dynamics 365 Customer Voice, what are two ways to obtain survey responses? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

The marketing department hired a new content designer to be in charge of email design and personalization. You need to instruct the content designer on using and managing the tokens for pre-defined dynamic text. Which two guidelines should you give to the content designer? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Your organization recently implemented Microsoft Dynamics 365 Marketing. You are educating the marketing team on tools that are available to protect your sender's reputation, such as the backend suppression lists.

You need to recommend the backend suppression list that will prevent emails from being sent to certain domains known to be harmful to your senders' reputation.

Which backend suppression list should you recommend?

You are a marketing analyst at Contoso, Ltd. The sales manager wants to post a Microsoft Dynamics 365 Customer Voice feedback survey on the company website.

The sales manager wants the entire survey to display statically in a page on the site.

What should you do?

Your company is hosting a series of events. You are responsible for configuring the events in Dynamics 365 Customer Insights - Journeys.

You plan to create an event template to save time when creating events in the future. Which three features can be saved as part of your event template?

NOTE: Each correct selection is worth one point.

DRAG DROP

Your company is Contoso Coffee Beans. The company's marketing department is setting up a real-time journey.

After a customer uses the mobile application to sign in to one of the coffee bars, Contoso Coffee Beans wants to send them a push notification through the company's mobile app. This is the first time that the company has used the push message channel.

You need to set up a connection to the mobile app.

In which order should you perform the actions in Dynamics 365 Customer Insights - Journeys? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP

Your company wants to use the email functionality in Dynamics 365 Customer Insights - Journeys.

You need to send out a marketing email to a published customer segment, but you do not want to create a complete journey.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.