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Microsoft MB-220 Practice Test - Questions Answers, Page 22

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List of questions

Question 211

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You created a real-time marketing form for your organization. You need to publish the form where your customers can access It. Which two actions should you perform? Each correct answer presents a

Question 212

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You are working on marketing page templates You want to make it easier for marketing users to filter the best matched template from the template gallery. Which two attributes can you use to categor

Question 213

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You are pan of the marketing department at AdventureWorks Cycles and recently started using Dynamics 365 Customer Insights - Journeys. You want to know the results of the different marketing activi

Question 214

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Your customer is using an outbound subscription center in Dynamics 365 Customer Insights - Journeys. Due to data privacy concerns, they want to implement a global double opt-in for new subscription

Question 215

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You are configuring attribution options for a Survey in Dynamics 365 Customer Voice - Data. The One response per person setting is currently disabled You need to enable the One response per person s

Question 216

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DRAG DROP The marketing department at your company wants to send emails to its target audience. The emails sent must be based on an optimal schedule for each contact. Which four steps must you ta

Question 217

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DRAG DROP You need to create a customer journey that meets these requirements: 1. Send an email to at customers in Sweden regarding an upcoming course demo. 2. Follow-up with a phone call to thos

Question 218

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You need to create a customer journey template for the marketing team. The team will use the template to launch a promotional offer to customers in Denmark. Sweden, and Norway. What should you do?

Question 219

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You are showing the marketing team how to measure campaign effectiveness with the built-in dashboards in Dynamics 365 Customer Insights - Journeys A team member asks where they can find the metric

Question 220

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You are a Dynamics 365 Marketing functional consultant. You need to create a customer journey to capture responses. You complete all the configuration tasks in Dynamics 365 Marketing. However, upon

Related questions

DRAG DROP You are a functional consultant that needs to create a new marketing form landing page. You want this form structure to be available for multiple future forms. Which five actions should you perform in sequence to complete your task? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP Your company is Contoso Coffee Beans. The company's marketing department is setting up a real-time journey. After a customer uses the mobile application to sign in to one of the coffee bars, Contoso Coffee Beans wants to send them a push notification through the company's mobile app. This is the first time that the company has used the push message channel. You need to set up a connection to the mobile app. In which order should you perform the actions in Dynamics 365 Customer Insights - Journeys? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

DRAG DROP You are a marketing professional who is conducting training for a group of marketing trainees. You are training on marketing forms and explaining the type of forms in Dynamics 365 Marketing. Which form type applies to each data collection purpose? To answer, drag the appropriate form type to the correct data collection purpose. Each form type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

DRAG DROP You are creating a survey using a Dynamics 365 for Marketing Surveys. You need to include multiple question types. Which survey question types presents the best choice for each scenario/example presented? To answer, drag the appropriate survey question to the scenario/example. Each survey question type may be used once, more than once or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point.

You are configuring Dynamics 365 Customer Insights - Journeys for an upcoming online event. You have the following requirements: * The ability to use breakout rooms. * Event registration must be supported. Which type of Microsoft Teams event should you use?

DRAG DROP At your organization's latest event, booth visitors may sign up to try a newly developed game that uses the mixed reality of Microsoft HoloLens, As part of the sign-on process, the participant is created as a lead in the same Microsoft Dataverse environment where Microsoft Dynamics 365 Marketing is enabled. After the participant plays the game, the game results and points tally are sent to a custom trigger in Dynamics 365 Marketing. After the event, the marketing department wants to use a real-time journey to follow-up with the participants. * The department wants the first email to be sent directly after triggering the journey This email will include different content based on a range of points that are achieved in the game. The marketing department creates different emails for the different point ranges. * After the first email, the lead should be assigned to the correct salesperson for follow-up. You need to create the required steps and set up a Microsoft Power Automate flow to determine the correct salesperson, assign the lead, and create a phone call activity in Dynamics 365.

You created a real-time marketing form for your organization. You need to publish the form where your customers can access It. Which two actions should you perform? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

The legal department in your company indicates that new contacts 'cannot' receive commercial tagged emails unless they opted in to receive them. As part of the onboarding journey for new customers, you send a transactional email requesting that the customers opt in and informing them of the new privacy policy. You need to be sure that you can send out the opt-in message without sending accidental commercial messages. What do you need to set as default values on the preference attributes on a contact?

DRAG DROP You are creating a new site map for the marketing department. The site map must contain the navigation to The modules in Microsoft Dynamics 365 Marketing. You need to use the model-driven app to configure the site map.

You are a marketing automation consultant. Your client wants to understand the benefits of using the natural language feature in Dynamics 365 Marketing. Which two statements explain why your client may want to use the Natural Language feature? Each correct answer presents part of the solution.

Question 211

You created a real-time marketing form for your organization.

You need to publish the form where your customers can access It.

Which two actions should you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Create a standalone page.

Publish an event portal page.

Embed or inject the form through JavaScript code.

Create a Canvas App page

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Question 212

You are working on marketing page templates

You want to make it easier for marketing users to filter the best matched template from the template gallery. Which two attributes can you use to categorize the templates? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Visual style

Brand

Market type

Orientation

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Question 213

You are pan of the marketing department at AdventureWorks Cycles and recently started using Dynamics 365 Customer Insights - Journeys.

You want to know the results of the different marketing activities run across the organization. Specifically, the statistics, analytics, and key performance indicators (KPIs) based on your marketing results.

On which three entities can you find this information? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Campaigns

Lead Scoring Models

Activities

Marketing Pages

Contacts

Account

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Question 214

Your customer is using an outbound subscription center in Dynamics 365 Customer Insights - Journeys.

Due to data privacy concerns, they want to implement a global double opt-in for new subscriptions and consent preferences.

Vou need to configure the settings for this requirement.

Solution: Set up a Subscription center.

Does this meet the goal?

Yes

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Question 215

You are configuring attribution options for a Survey in Dynamics 365 Customer Voice - Data. The One response per person setting is currently disabled You need to enable the One response per person setting. Which configuration change should you perform?

Turn on the Save invited participants as contacts setting.

Turn on the Accept responses setting

Turn on the Only people in my organization can respond setting.

Turn on the Save survey progress setting.

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Question 216

DRAG DROP

The marketing department at your company wants to send emails to its target audience.

The emails sent must be based on an optimal schedule for each contact.

Which four steps must you take, m sequence, to achieve the goal? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

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Question 217

DRAG DROP

You need to create a customer journey that meets these requirements:

1. Send an email to at customers in Sweden regarding an upcoming course demo.

2. Follow-up with a phone call to those contacts who opened the email, waiting one day between actions.

Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Question 218

You need to create a customer journey template for the marketing team. The team will use the template to launch a promotional offer to customers in Denmark. Sweden, and Norway.

What should you do?

Create a new Customer Journey Template, and use Power Automate within the customer journey to dynamically send it based on a Contact's preferred Language.

Create a new Customer Journey Template, and clone customer journey to dynamically send it based he template so that it can be reused for another country/region and language

Create a new Customer Journey Template for each country/region, and change the language of each template to the desired language and make modifications.

Create a new Customer Journey Template, and use the localization option within the customer journey to dynamically send it based on a Contact's preferred language.

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Question 219

You are showing the marketing team how to measure campaign effectiveness with the built-in dashboards in Dynamics 365 Customer Insights - Journeys

A team member asks where they can find the metric that shows how many emails had at least one link selected, as a percentage of the total number of emails that were delivered as part of a customer journey.

You need to tell the team which section of the built-in aggregate channel analytics dashboard contains a key performance indicator (KPI) that provides this information.

Which section contains the relevant KPI?

Delivery issues

Positive customer engagement

Negative customer engagement

Delivery successes

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Question 220

You are a Dynamics 365 Marketing functional consultant.

You need to create a customer journey to capture responses. You complete all the configuration tasks in Dynamics 365 Marketing. However, upon monitoring the journey statistics you notice that nothing was triggered.

What should you do to fix this issue?

Publish the journey to go-live.

Enable an audit trail to capture the events.

Check the security role.

Enable logs to find the root cause.

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Total 248 questions