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Question 234 - MB-220 discussion
Your company's marketing department recently started using the built-in Microsoft Teams integration to create chats and collaborate between colleagues on the different entities in real-time marketing.
in reviewing the feature, the marketing director tells you that members of the marketing team are unable to collaborate and create a connected chat when working on marketing forms within the Dynamics 365 Customer Insights - Journeys application.
You need to explain why the team members are experiencing this behavior.
What should you tell the marketing director?
Connected chats are only enabled for a specific set of default record types.
Connected chats must be specifically enabled for the marketing form entity from the Entity settings.
Connected chats must be specifically enabled for the marketing form entity from the Teams Chat settings.
Connected chats for non-default entities can only be set up from the Teams application.
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