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Salesforce Certified Administrator Practice Test - Questions Answers, Page 7

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Question 61

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Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

Create a workflow rule with an outbound message.
Create a workflow rule with an outbound message.
Set up a scheduled process in Process Builder.
Set up a scheduled process in Process Builder.
Configure a scheduled flow in flow Builder.
Configure a scheduled flow in flow Builder.
Use a process to update the account when it is edited
Use a process to update the account when it is edited
Suggested answer: C

Explanation:

Flow Builder supports creating a scheduled flow that can run at specified intervals and perform actions on a set of records that meet certain criteria.

asked 23/09/2024
Amanuel Mesfin
43 questions

Question 62

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An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.

Which two prompts will happen when one of the users attempts to log in to Data Loader?

Choose 2 answers

Users need to connect an authenticator app to their Salesforce account.
Users need to connect an authenticator app to their Salesforce account.
Users need to get a security token from a trusted network using Reset My Security Token.
Users need to get a security token from a trusted network using Reset My Security Token.
Users need to download and install an authenticator app on their mobile device.
Users need to download and install an authenticator app on their mobile device.
Users need to enter a verification code from email or SMS, whichever has higher priority.
Users need to enter a verification code from email or SMS, whichever has higher priority.
Suggested answer: A, D

Explanation:

Two-factor authentication requires users to verify their identity with two pieces of information when they log in to Salesforce. One piece is their username and password, and the other is a verification code from an authenticator app or email or SMS.

asked 23/09/2024
Alain Bijl
40 questions

Question 63

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Cloud Kicks need to be able to show different picklist values for sales and marketing users.

Which two options will meet this requirement?

Choose 2 answers

One page layout, two record types, one picklist
One page layout, two record types, one picklist
Two page layouts, one record type, two picklists
Two page layouts, one record type, two picklists
Two permission sets, one record type, one picklist
Two permission sets, one record type, one picklist
One record type, two profiles, one picklist
One record type, two profiles, one picklist
Suggested answer: A, D

Explanation:

To show different picklist values for sales and marketing users, you can either use record types or profiles. Record types allow you to have different picklist values for different page layouts assigned to different profiles. Profiles allow you to restrict picklist values based on user permissions.

asked 23/09/2024
Frederik Pardon
36 questions

Question 64

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At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.

Which are two considerations for enabling this functionality?

Choose 2 answers

Collaboration groups are created automatically for every department.
Collaboration groups are created automatically for every department.
Object layouts should be configured to include the groups related list.
Object layouts should be configured to include the groups related list.
The Add Record action must be configured in the group publisher.
The Add Record action must be configured in the group publisher.
An administrator needs to create a group to enable record sharing
An administrator needs to create a group to enable record sharing
Suggested answer: B, C

Explanation:

To enable record sharing and collaboration with groups, you need to add the groups related list to the object layouts and configure the Add Record action in the group publisher.

asked 23/09/2024
Michael White
28 questions

Question 65

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The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.

What should the administrator suggest to meet these requirement?

Auto-Response Rules
Auto-Response Rules
Email Alerts
Email Alerts
Knowledge Articles
Knowledge Articles
Assignment Rules
Assignment Rules
Suggested answer: C

Explanation:

Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments.

Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5

asked 23/09/2024
Oliver Buss
29 questions

Question 66

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Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns.

How should an administrator fulfil this request?

Permission sets
Permission sets
Organization-wide defaults
Organization-wide defaults
Marketing user checkbox
Marketing user checkbox
Field-level security
Field-level security
Suggested answer: A

Explanation:

Permission sets are used to grant additional permissions and access settings to individual users without changing their profiles or requiring a new profile to be created. You can use permission sets to extend users' functional access without changing their existing profiles. To meet the request of giving comprehensive edit access on Campaigns to a few marketing users who have read-only access by default, you need to create a permission set with edit access on Campaigns and assign it to those users.

Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5

asked 23/09/2024
Novka Mandic
35 questions

Question 67

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The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.

How should the screen flow be distributed?

Page Layout
Page Layout
Component Filter
Component Filter
Lightning page
Lightning page
Home page
Home page
Suggested answer: C

Explanation:

Lightning page allows you to customize a record page and add a screen flow as a component. You can use the Lightning App Builder to drag and drop the Flow component onto the page and select the screen flow you want to display.

asked 23/09/2024
Md Ali Uz Zaman
34 questions

Question 68

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Northern Trail Outfitters has a custom quick action on Account that creates a new Case.

How should an administrator make the quick action available on the Salesforce mobile app?

Create a custom Lightning App with the action.
Create a custom Lightning App with the action.
Modify compact Case page layout to include the action.
Modify compact Case page layout to include the action.
Include the action in the Salesforce Mobile Navigation menu.
Include the action in the Salesforce Mobile Navigation menu.
Add the Salesforce Mobile and Lightning Experience action to the page layout.
Add the Salesforce Mobile and Lightning Experience action to the page layout.
Suggested answer: D

Explanation:

To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.

asked 23/09/2024
taheireem shaikh
35 questions

Question 69

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The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

Email Notifications
Email Notifications
Email-to-Case
Email-to-Case
Email Alerts
Email Alerts
Email Templates
Email Templates
Suggested answer: B

Explanation:

Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.

asked 23/09/2024
G.C. Helweg
38 questions

Question 70

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An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

Activate the critical update in a sandbox.
Activate the critical update in a sandbox.
Allow the critical update to auto-activate.
Allow the critical update to auto-activate.
Activate the critical update in production.
Activate the critical update in production.
Allow the critical update to auto-activate in a sandbox.
Allow the critical update to auto-activate in a sandbox.
Suggested answer: A

Explanation:

To test the impact of a critical update before it is auto-activated, you should activate it in a sandbox first. This way, you can verify that your customizations and integrations work as expected without affecting your production org.

asked 23/09/2024
Lucas de Paula Mello
31 questions
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