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Salesforce Certified Administrator Practice Test - Questions Answers, Page 19

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Question 181

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Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

Auto - Response Rules
Auto - Response Rules
Validation Rule
Validation Rule
Escalation Rule
Escalation Rule
Assignment Rule
Assignment Rule
Suggested answer: C

Explanation:

An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario.

Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

asked 23/09/2024
Simon Liu
36 questions

Question 182

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The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.

Which tool should the administrator use to complete this automation?

Approval process
Approval process
Formula Field
Formula Field
Flow Builder
Flow Builder
Validation Rule
Validation Rule
Suggested answer: B

Explanation:

A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'.

Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5

asked 23/09/2024
Jelle Kamp
41 questions

Question 183

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Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
Make the Account Revenue field required on the page layout.
Make the Account Revenue field required on the page layout.
Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
Suggested answer: A

Explanation:

A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion.

Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

asked 23/09/2024
fabio josca
34 questions

Question 184

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DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.

Which AppExchange item should help the administrator to meet the request?

Lightning Data
Lightning Data
Lightning Community
Lightning Community
Flow Solutions
Flow Solutions
Bolt Solutions
Bolt Solutions
Suggested answer: C

Explanation:

Flow Solutions are pre-built flows or templates that can be installed from AppExchange and customized to meet specific business needs. For example, Flow Solutions can provide common use cases such as lead generation, document generation, payment processing, and more. In this case, the administrator can use a Flow Solution that provides a mortgage calculator and generates leads for loans. Flow Solutions are easy to install and configure, and can help save time and budget for projects.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_solutions.htm&type=5

asked 23/09/2024
Kurt Onal
43 questions

Question 185

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The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.

What should an Administrator add to the dashboard to fulfil the request?

Dashboard Filter
Dashboard Filter
Bucket column
Bucket column
Dashboard component
Dashboard component
Combination Chart
Combination Chart
Suggested answer: A

Explanation:

A dashboard filter is a feature that allows users to filter dashboard components by one or more field values without changing the underlying report data. For example, a dashboard filter can allow users to view cases by origin, status, or owner. A dashboard filter consists of a filter name, one or more source fields, and one or more filter values. Users can apply one or more filters to see different views of the dashboard data.

Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_filters.htm&type=5

asked 23/09/2024
shafinaaz hossenny
37 questions

Question 186

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Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.

What options should the administrator adjust to fully restrict access?

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Question 187

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Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

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Question 188

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Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.

How should an administrator complete this?

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Question 189

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AW Computing would like to improve its Case Lightning record page by including:

* A filtered component to display a message in bold font when a case is saved as acriticalrecord

type.

* A quick way to update the account status from the case layout.

Which two components should an administrator use to satisfy these requests?

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Question 190

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The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind?

Choose 2 Answers

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The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account. Which type of page should the administrator create?
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