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Salesforce Certified Administrator Practice Test - Questions Answers, Page 19

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Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

A.
Auto - Response Rules
A.
Auto - Response Rules
Answers
B.
Validation Rule
B.
Validation Rule
Answers
C.
Escalation Rule
C.
Escalation Rule
Answers
D.
Assignment Rule
D.
Assignment Rule
Answers
Suggested answer: C

Explanation:

An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario.

Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date.

Which tool should the administrator use to complete this automation?

A.
Approval process
A.
Approval process
Answers
B.
Formula Field
B.
Formula Field
Answers
C.
Flow Builder
C.
Flow Builder
Answers
D.
Validation Rule
D.
Validation Rule
Answers
Suggested answer: B

Explanation:

A formula field is a type of field that calculates a value based on an expression or formula that references other fields or constants. For example, a formula field can display today's date by using the TODAY() function. In this case, the administrator can create a formula field on the account object that updates the audited date field with today's date when the status of the account is changed to 'Audited'.

Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm&type=5

Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

A.
Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
A.
Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
Answers
B.
Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
B.
Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
Answers
C.
Make the Account Revenue field required on the page layout.
C.
Make the Account Revenue field required on the page layout.
Answers
D.
Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
D.
Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
Answers
Suggested answer: A

Explanation:

A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in a field. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion.

Reference: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.

Which AppExchange item should help the administrator to meet the request?

A.
Lightning Data
A.
Lightning Data
Answers
B.
Lightning Community
B.
Lightning Community
Answers
C.
Flow Solutions
C.
Flow Solutions
Answers
D.
Bolt Solutions
D.
Bolt Solutions
Answers
Suggested answer: C

Explanation:

Flow Solutions are pre-built flows or templates that can be installed from AppExchange and customized to meet specific business needs. For example, Flow Solutions can provide common use cases such as lead generation, document generation, payment processing, and more. In this case, the administrator can use a Flow Solution that provides a mortgage calculator and generates leads for loans. Flow Solutions are easy to install and configure, and can help save time and budget for projects.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_solutions.htm&type=5

The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.

What should an Administrator add to the dashboard to fulfil the request?

A.
Dashboard Filter
A.
Dashboard Filter
Answers
B.
Bucket column
B.
Bucket column
Answers
C.
Dashboard component
C.
Dashboard component
Answers
D.
Combination Chart
D.
Combination Chart
Answers
Suggested answer: A

Explanation:

A dashboard filter is a feature that allows users to filter dashboard components by one or more field values without changing the underlying report data. For example, a dashboard filter can allow users to view cases by origin, status, or owner. A dashboard filter consists of a filter name, one or more source fields, and one or more filter values. Users can apply one or more filters to see different views of the dashboard data.

Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_filters.htm&type=5

Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.

What options should the administrator adjust to fully restrict access?

A.
Record setting and search index
A.
Record setting and search index
Answers
B.
Permissions and tab visibility
B.
Permissions and tab visibility
Answers
C.
App permissions and search terms
C.
App permissions and search terms
Answers
D.
Page layouts and field- level security
D.
Page layouts and field- level security
Answers
Suggested answer: B

Explanation:

Permissions and tab visibility are two options that administrators can adjust to fully restrict access to records for certain users or profiles. Permissions determine what users can do with records, such as create, read, edit, delete, view all, or modify all. Tab visibility determines whether users can see a specific object tab in their app launcher or navigation bar. By setting permissions and tab visibility to none or hidden for deal records for service users or profiles, administrators can prevent them from accessing deal records via search or other methods.

Reference: https://help.salesforce.com/s/articleView?id=sf.users_profiles_permissions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

A.
Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.
A.
Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.
Answers
B.
Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
B.
Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
Answers
C.
Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
C.
Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
Answers
D.
Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule
D.
Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule
Answers
Suggested answer: A

Explanation:

A criteria-based sharing rule is a tool that allows administrators to share records with certain users based on field values rather than ownership. For example, a criteria-based sharing rule can share all opportunities with a cross-sell opportunity type with a specific group of users. A public group is a collection of individual users, roles, roles and subordinates, or other groups that can be used to simplify sharing settings and other processes. In this case, the administrator can add the subject matter experts to a public group and give them access to records with a criteria-based sharing rule that matches the cross-sell opportunity type.

Reference: https://help.salesforce.com/s/articleView?id=sf.sharing_criteria_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.public_groups.htm&type=5

Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed.

How should an administrator complete this?

A.
Use a new version of the flow for each scenario.
A.
Use a new version of the flow for each scenario.
Answers
B.
Use a decision element and a new screen to show the proper question
B.
Use a decision element and a new screen to show the proper question
Answers
C.
Use a conditional visibility to hide the unnecessary question
C.
Use a conditional visibility to hide the unnecessary question
Answers
D.
Use branching in the flow screen to show the proper scenario
D.
Use branching in the flow screen to show the proper scenario
Answers
Suggested answer: C

Explanation:

Conditional visibility is a feature that allows administrators to show or hide screen components in a flow based on certain conditions or criteria. For example, conditional visibility can show only one question on a screen depending on the value of another field or variable. Conditional visibility consists of one or more rules that define when to show or hide a component based on an expression that evaluates to true or false. In this case, the administrator can use conditional visibility to hide the unnecessary question on the screen flow based on the scenario.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screencmp.htm&type=5

AW Computing would like to improve its Case Lightning record page by including:

* A filtered component to display a message in bold font when a case is saved as acriticalrecord

type.

* A quick way to update the account status from the case layout.

Which two components should an administrator use to satisfy these requests?

Choose 2 Answers

A.
Related List
A.
Related List
Answers
B.
Related Record
B.
Related Record
Answers
C.
Record details
C.
Record details
Answers
D.
Rich text
D.
Rich text
Answers
Suggested answer: B, D

Explanation:

A related record component is a type of component that allows users to view and edit fields from a parent record on a child record page without leaving the page. For example, a related record component can allow users to update the account status from the case layout by selecting an account record from a drop-down list. A rich text component is a type of component that allows users to display formatted text on a record page using rich text editor tools such as bold font, bullet points, images, and links. For example, a rich text component can display a message in bold font when a case is saved as acriticalrecord type by using conditional visibility rules.

Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_page_components_related_record.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.lightning_page_components_rich_text.htm&type=5

The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind?

Choose 2 Answers

A.
Only one theme can be active at a time, and a theme applies to the entire org.
A.
Only one theme can be active at a time, and a theme applies to the entire org.
Answers
B.
Themes apply to salesforce classic and to the salesforce mobile app.
B.
Themes apply to salesforce classic and to the salesforce mobile app.
Answers
C.
Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
C.
Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
Answers
D.
Chatter external users see the built-in Lightning theme only.
D.
Chatter external users see the built-in Lightning theme only.
Answers
Suggested answer: A, D

Explanation:

Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightning theme only and cannot see custom themes.

Reference: https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5

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