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Question 213 - Certified Administrator discussion

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A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two ways should the administrator help the user log into Salesforce?

A.
Log in as the user to unlock the user and reset the password.
Answers
A.
Log in as the user to unlock the user and reset the password.
B.
Reset the password policies to allow the user to login.
Answers
B.
Reset the password policies to allow the user to login.
C.
Reset password on the user's record detail page.
Answers
C.
Reset password on the user's record detail page.
D.
Use the unlock button on the user's record detail page.
Answers
D.
Use the unlock button on the user's record detail page.
Suggested answer: C, D

Explanation:

To help a user who has attempted to log in multiple times and has been locked out of Salesforce, the administrator should reset password on the user's record detail page and use the unlock button on the user's record detail page. Resetting password will generate a new temporary password and send it to the user's email address. Using unlock will restore access for a locked-out user without changing their password or waiting for lockout period to end. Logging in as the user or resetting the password policies will not help a locked-out user log in to Salesforce.

Reference: https://help.salesforce.com/s/articleView?id=sf.users_passwords.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.users_unlock.htm&type=5

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asked 23/09/2024
BISWARUP KUNDU
41 questions
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