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Question 232 - Certified Administrator discussion

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Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.

What is the likely cause?

A.
The stage of the Opportunity records was changed to closed lost.
Answers
A.
The stage of the Opportunity records was changed to closed lost.
B.
Permission sets were removed when the user was deactivated.
Answers
B.
Permission sets were removed when the user was deactivated.
C.
The record type of the Opportunity records was changed.
Answers
C.
The record type of the Opportunity records was changed.
D.
The records were manual shared with the user.
Answers
D.
The records were manual shared with the user.
Suggested answer: D

Explanation:

The likely cause for why a rehired user is no longer able to access records they worked on before leaving the company is that the records were manually shared with the user. Manual sharing allows granting access to individual records to specific users or groups. However, manual sharing is removed when a record owner changes or when a user's role changes. When a user is deactivated, their role is removed and any manual sharing involving that user is deleted. When a user is reactivated, their role is restored but manual sharing is not. Therefore, the rehired user will not have access to records that were manually shared with them before deactivation. The stage of Opportunity records, permission sets, or record type of Opportunity records are not likely causes for why a rehired user is no longer able to access records they worked on before leaving the company.

Reference: https://help.salesforce.com/s/articleView?id=sf.sharing_manual.htm&type=5

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asked 23/09/2024
JUAN LUIS BERMUDEZ MAYORAL
27 questions
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