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Question 81 - Certified Advanced Administrator (CRT-211) discussion

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Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.

Which two options will CK need to use to manage its customers' accounts?

Choose 2 answers

A.
Contacts to Multiple Accounts
Answers
A.
Contacts to Multiple Accounts
B.
Leads
Answers
B.
Leads
C.
Person Accounts
Answers
C.
Person Accounts
D.
Campaign Members
Answers
D.
Campaign Members
Suggested answer: A, C

Explanation:

To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account.

Reference: https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_contact_rel_overview.htm&type=5

asked 23/09/2024
Reydel Tabares Castro
46 questions
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