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Question 86 - Certified Advanced Administrator (CRT-211) discussion

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Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria.

What should the administrator do to allow the service and sales Manager to sec all Accounts?

A.
Configure a custom profile for each manager that gives them view All on Accounts.
Answers
A.
Configure a custom profile for each manager that gives them view All on Accounts.
B.
Set the organization-wide default for Accounts to Public Read Only.
Answers
B.
Set the organization-wide default for Accounts to Public Read Only.
C.
Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.
Answers
C.
Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.
D.
Move the Service and Sales Managers higher in the role hierarchy.
Answers
D.
Move the Service and Sales Managers higher in the role hierarchy.
Suggested answer: C

Explanation:

A permission set is a collection of settings and permissions that can extend users' functional access without changing their profiles. By creating a permission set with view All on Accounts and assigning it to the service and sales managers, an administrator can grant them access to all account records in their org without modifying their existing profiles.

Reference: https://help.salesforce.com/s/articleView?id=sf.users_permissionsets.htm&type=5

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asked 23/09/2024
Phil Horikawa
38 questions
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