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Question 182 - Certified Advanced Administrator (CRT-211) discussion

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Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

* B2B customer

* B2C Customer

* External Partner

There are two record types for leads:

* B2B Lead

* B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

A.
Hide the Record Type field on the Account section of the Conversion Layout.
Answers
A.
Hide the Record Type field on the Account section of the Conversion Layout.
B.
Build a process that updates the record type field to B2C Customer after conversion.
Answers
B.
Build a process that updates the record type field to B2C Customer after conversion.
C.
Use a validation rule to ensure the company name on B2C Leads is blank.
Answers
C.
Use a validation rule to ensure the company name on B2C Leads is blank.
D.
Change organization-wide default settings for contacts to Controlled by Parent.
Answers
D.
Change organization-wide default settings for contacts to Controlled by Parent.
Suggested answer: C

Explanation:

The issue is that the Company field is being populated on B2C Leads, which is causing the Lead Conversion Layout to only display Business Account record types. To correct this, the administrator should use a validation rule to ensure that the Company field is blank on B2C Leads. This will prevent the Lead Conversion Layout from displaying Business Account record types and will allow the administrator to select the B2C Customer record type.

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asked 23/09/2024
Luis Maciel
42 questions
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