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A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes.

What steps should the administrator perform to stop the fault messages from going to the consultant?

A.
Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name.
A.
Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name.
Answers
B.
Request an Email Log from Email Log Files in Setup and filter the request by the consultant's email. Manually update any flows or processes listed on the log.
B.
Request an Email Log from Email Log Files in Setup and filter the request by the consultant's email. Manually update any flows or processes listed on the log.
Answers
C.
Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin's email to the Apex Exception Email page in Setup.
C.
Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin's email to the Apex Exception Email page in Setup.
Answers
D.
Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.
D.
Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.
Answers
Suggested answer: C

Explanation:

This option will allow the administrator to change the recipient of the fault messages from the consultant's email to the system admin's email without modifying any flows or processes. The other options are either not feasible or not effective.

Reference: https://help.salesforce.com/articleView?id=flow_concepts_error_email.htm&type=5

Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division.

What should the administrator do to set this up?

A.
Set up delegated administrators for the division leaders.
A.
Set up delegated administrators for the division leaders.
Answers
B.
Assign a flat territory role hierarchy for the divisions.
B.
Assign a flat territory role hierarchy for the divisions.
Answers
C.
Create a permission set group for the division leaders.
C.
Create a permission set group for the division leaders.
Answers
D.
Customize and assign profiles for the division teams.
D.
Customize and assign profiles for the division teams.
Answers
Suggested answer: A

Explanation:

Delegated administration allows administrators to delegate certain user management tasks to other users without granting them full administrative privileges. Delegated administrators can create and manage users only within specified roles or public groups. This option will meet the requirement of allowing each division to create and manage users only within their division.

Reference: https://help.salesforce.com/articleView?id=delegated_administration_overview.htm&type=5

An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log in regularly but has been inactive this quarter.

Which two reasons explain why the user's data is missing from Identity Verification History?

Choose 2 answers

A.
Identity Verification History stores the last year's worth of data.
A.
Identity Verification History stores the last year's worth of data.
Answers
B.
User belongs to a specific role for which identity verification data is not stored.
B.
User belongs to a specific role for which identity verification data is not stored.
Answers
C.
Up to 20,000 records of users' identity verification attempts are stored.
C.
Up to 20,000 records of users' identity verification attempts are stored.
Answers
D.
The last 6 months worth of data is stored in the Identity Verification History.
D.
The last 6 months worth of data is stored in the Identity Verification History.
Answers
Suggested answer: C, D

Explanation:

Identity Verification History stores up to 20,000 records of users' identity verification attempts for various features that require MFA, such as logging in from an unknown browser or device, resetting a password, or changing personal information. The data is stored for up to 6 months and then deleted automatically. Therefore, if a user has been inactive for more than 6 months or if there are more than 20,000 records in total, their data may be missing from Identity Verification History.

Reference: https://help.salesforce.com/articleView?id=sf.identity_verification_history.htm&type=5

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.

How should the administrator solve this issue?

A.
Modify the page layouts to move the Country field into its own section.
A.
Modify the page layouts to move the Country field into its own section.
Answers
B.
Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
B.
Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
Answers
C.
Create an in-app guidance prompt for Canadian records.
C.
Create an in-app guidance prompt for Canadian records.
Answers
D.
Create a new record type and page layout for Canadian customers, ensuring their pages look different.
D.
Create a new record type and page layout for Canadian customers, ensuring their pages look different.
Answers
Suggested answer: B

Explanation:

A rich text component allows administrators to add custom text or images to a Lightning page. Conditional visibility allows administrators to control when a component is visible based on criteria such as field values or device type. By using these features, administrators can highlight Canadian customers as a potential challenge for fulfillment without modifying the page layout or creating a new record type.

Reference: https://help.salesforce.com/articleView?id=sf.app_builder_components_rich_text.htm&type=5 https://help.salesforce.com/articleView?id=sf.app_builder_component_visibility.htm&type=5

The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

A.
Use entitlement management.
A.
Use entitlement management.
Answers
B.
Add a service contract to the record.
B.
Add a service contract to the record.
Answers
C.
Turn on Service Cloud.
C.
Turn on Service Cloud.
Answers
D.
Build a new custom object.
D.
Build a new custom object.
Answers
Suggested answer: A

Explanation:

Entitlement management lets you create and maintain service contracts that specify the support terms for each account. You can use entitlement processes to automatically apply the correct service contract to a case based on criteria you define.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/entitlements/entitlements_overview

An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles.

How should an administrator ensure the proper users will receive the email?

A.
Configure a queue for the project team and have members view the queue's list view.
A.
Configure a queue for the project team and have members view the queue's list view.
Answers
B.
Use sharing rules to automatically share with the individual users in the project team.
B.
Use sharing rules to automatically share with the individual users in the project team.
Answers
C.
Move the project users to the same role and send the email alert to everyone in the role.
C.
Move the project users to the same role and send the email alert to everyone in the role.
Answers
D.
Create public groups for each project team and send the email alert to the project group.
D.
Create public groups for each project team and send the email alert to the project group.
Answers
Suggested answer: D

Explanation:

Public groups let you share records with a set of users defined by criteria such as role, profile, or individual users. You can use public groups as recipients for email alerts in workflow rules or process builder.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/administration_essentials_for_new_admins_in_lightning_experience/administration_essentials_for_new_admins_in_lightning_experience_security_sharing

An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area.

What tool should the administrator use to investigate this change?

A.
Developer Console
A.
Developer Console
Answers
B.
Field History Tracking
B.
Field History Tracking
Answers
C.
Debug Log
C.
Debug Log
Answers
D.
View Setup Audit Trail
D.
View Setup Audit Trail
Answers
Suggested answer: D

Explanation:

The View Setup Audit Trail page lets you view the 20 most recent setup changes made to your org. You can also download a file of the last six months of setup changes.

Reference: https://help.salesforce.com/s/articleView?id=sf.monitoring_setup_audit_trail.htm&type=5

A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team.

Which two options would be required for a sales rep to add a rep to the opportunity team?

Choose 2 answers

A.
Transferred ownership of the Opportunity to the sales rep
A.
Transferred ownership of the Opportunity to the sales rep
Answers
B.
A permission with Edit access on the Account object
B.
A permission with Edit access on the Account object
Answers
C.
A role above the Opportunity owner in the role hierarchy
C.
A role above the Opportunity owner in the role hierarchy
Answers
D.
Transferred ownership of the Account to the sales rep
D.
Transferred ownership of the Account to the sales rep
Answers
Suggested answer: B, C

Explanation:

To add a user to an opportunity team, you need Edit access on the account associated with the opportunity and either own the opportunity or be above the owner in the role hierarchy.

Reference: https://help.salesforce.com/s/articleView?id=sf.teams_adding.htm&type=5

AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.

What relationship should be used to relate the Audit object to the Account object?

A.
Master-Detail
A.
Master-Detail
Answers
B.
Lookup
B.
Lookup
Answers
C.
Many-To-Many
C.
Many-To-Many
Answers
D.
Self
D.
Self
Answers
Suggested answer: B

Explanation:

A lookup relationship creates a link between two objects. The child object can have its own security settings and does not inherit them from the parent object. This is suitable for audit records that need to be preserved and accessed by a specific team.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/relationships

Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the opportunity is in the Proposal stage a week before the close date, they want an email sent to the opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be notified immediately.

How should these requirements be met without using code?

A.
Create a schedule-triggered flow. Configure the trigger to flow weekly.
A.
Create a schedule-triggered flow. Configure the trigger to flow weekly.
Answers
B.
Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved.
B.
Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved.
Answers
C.
Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved.
C.
Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved.
Answers
D.
Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily.
D.
Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily.
Answers
Suggested answer: B

Explanation:

A record-triggered flow lets you automate actions when a record is created or updated. You can use scheduled paths to schedule actions relative to a date field on the record, such as close date. You should configure the trigger to flow after the record is saved so that you can access the updated field values.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_types_record.htm&type=5

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