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Question 196 - Certified Advanced Administrator (CRT-211) discussion

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AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.

What should the administrator do to configure the account page layout?

A.
Display both the contacts and the related contacts related lists.
Answers
A.
Display both the contacts and the related contacts related lists.
B.
Display the related accounts related list on the page layout.
Answers
B.
Display the related accounts related list on the page layout.
C.
Display the related contacts related list and add the direct field.
Answers
C.
Display the related contacts related list and add the direct field.
D.
Display the contacts related list and add the related field.
Answers
D.
Display the contacts related list and add the related field.
Suggested answer: C

Explanation:

Displaying the related contacts related list and adding the direct field will allow users to distinguish between contacts and related contacts. The related contacts related list shows all contacts that are related to an account, either directly or indirectly. The direct field indicates whether a contact is directly associated with an account or not. By adding this field to the related list, users can easily see which contacts are direct and which are not.

Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts_direct_field.htm&type=5

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asked 23/09/2024
deborah lockett
29 questions
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