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Question 62 - Certified Field Service Consultant discussion
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
A.
Create the individual Technicians as Service Crew Members.
B.
Set the individual Technicians as Capacity-Based Service Resources.
C.
Set the Contractor Manager as a Capacity-Based Service Resource.
D.
Create the Contractor Manager as a Crew Service Resource.
Your answer:
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