Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 8

An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?

Service Appointments in a 'Cannot Complete' status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a 'Cannot Complete' status are unable to be rescheduled or unscheduled for history tracking purposes.

Which two items should the Consultant recommerd to meet the requirement?

Choose 2 answers

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed

before lower-priority work.

What should the Consultant recommend to meet this requirement?

Universal Containers (UC) has enabled Salesforce Field

Service and installed the managed package. UC wants to

ensure that Technicians can update their own

appointments' status using the Dispatcher console Gantt

chart.

Which steps should the Consultant take to meet these

requirements?

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.

Which two filtering options should managers use to find the appropriate work orders?

Choose ? answers

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.

The customer will call to schedule each visit.

How should a Consultant configure the Maintenance Plan to meet this requirement?

A customer makes one appointment for the sales department, and another appointment for the service

department. The two appointments should be handled on the same day, but should be created as separate

appointments. In addition, the Technician must complete one appointment before starting the next. The agent

wants to make sure these two appointments are scheduled together and in sequence.

Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?

Choose 3 answers

Universal Containers just started its Field Service Implementation and is configuring Service Territories and

Locations. The Locations need to be associated to Territories.

In which two ways should the Consultant show this relationship?

Choose ? answers