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Question 119 - Certified Marketing Cloud Account Engagement Specialist discussion

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What is the best practice when users leave the company and have assigned prospects?

A.
Reassign all prospects in the CRM
Answers
A.
Reassign all prospects in the CRM
B.
Review and modify any completion actions, automation rules, drip programs and dynamic lists that reference the user.
Answers
B.
Review and modify any completion actions, automation rules, drip programs and dynamic lists that reference the user.
C.
Delete the user from Marketing Cloud Account Engagement
Answers
C.
Delete the user from Marketing Cloud Account Engagement
D.
All of the above
Answers
D.
All of the above
E.
A & B
Answers
E.
A & B
Suggested answer: E

Explanation:

When users leave the company and have assigned prospects, the best practice is to reassign all prospects in the CRM and review and modify any completion actions, automation rules, drip programs and dynamic lists that reference the user. This will ensure that the prospects are not left unattended and that the marketing activities are updated accordingly. Deleting the user from Marketing Cloud Account Engagement is not recommended as it will remove the user's history and activity data.

asked 23/09/2024
Rajeev R Kumar
36 questions
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