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Universal Containers has a Performance Feedback custom object (Private organization-wide default) used by customers to report any Issues with delivery drivers. Feedback should not be visible to the driver, but any feedback records should be accessible to people above them in the Role Hierarchy, even when the driver changes managers. Assuming managers have Read access to the Feedback object, which three steps are necessary to solve these requirements?
Universal Containers (UC) service reps are assigned to a profile which has ''View All'' in Case object (Private OWD). To make sure service reps have access to all relevant information to attend to customer requests, which two details should a salesforce Architects consider? Choose 2 answers:
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After setting up Customer Community and enable collaboration, the architect realizes that customers are only Chatter posts from other customers in their account. What should the architect do to allow viewing chatter posts from all customers?
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What feature in Salesforce is needed to restrict access to a custom object that has Public Read/Write access?

Question 52 - Certified Sharing and Visibility Architect discussion

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Universal Containers provides 24x7 support for its customers worldwide using call centers in three different countries with each one covering an 8-hour shift in different time zones. Service reps in a call center have access to the same information but only during their local working hours.

Which feature in Salesforce controls access for specific login hours?

A.
Set the login hours on user records
Answers
A.
Set the login hours on user records
B.
Permission sets
Answers
B.
Permission sets
C.
Custom permissions
Answers
C.
Custom permissions
D.
Profiles
Answers
D.
Profiles
Suggested answer: D

Explanation:

https://success.salesforce.com/ideaView?id=0873A000000E85KQAS

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asked 23/09/2024
Vasco Rodrigues
40 questions
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