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Question 158 - Certified User Experience Designer discussion

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Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.

What is one requirement that could lead to recommending the Console?

A.
Need for viewing multiple list views at the same time
Answers
A.
Need for viewing multiple list views at the same time
B.
Ability to toggle between multiple records
Answers
B.
Ability to toggle between multiple records
C.
Work that is mostly in the field
Answers
C.
Work that is mostly in the field
Suggested answer: B

Explanation:

The Console is a tab-based workspace that allows users to access multiple records and related information on a single screen. This can help users who need to switch between different records quickly and easily, without losing context or wasting time. For example, a salesperson who needs to compare different opportunities, check account details, or update contact information can benefit from using the Console. The Standard Salesforce Navigation, on the other hand, only allows users to open one record at a time, which can be limiting for some use cases.Reference: :Salesforce Console:Explore the Service Console

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asked 23/09/2024
Daniel Martos
44 questions
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