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Salesforce Certified Strategy Designer Practice Test - Questions Answers, Page 8

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List of questions

Question 71

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A strategy designer is working with a group of developers who have yet to buy into the team design process.

What should the strategy designer to do to engage them more?

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Question 72

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A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

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Question 73

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Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.

What should a strategy designer suggest that would provide a focus on AI concerns?

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Question 74

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A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat

a. The company starts by developing a

need statement and a challenge statement.

What is the communality between the two statements?

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Question 75

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Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.

Which channel is included in Salesforce Omni-Charmel capabilities?

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Question 76

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. Leadership at Cloud Kicks just approved a vision for a new digital commerce and service strategy. They ask the Strategy Designer to create a roadmap to help them understand the rollout process and implications.

What should be one of the initial steps to take when creating a program roadmap?

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Question 77

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A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.

Which approach should the designer propose to increase the desire for research-driven decisions?

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Question 78

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A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.

What is one way to increase the team's psychological safety to encourage productive collaboration?

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Question 79

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Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience

What should be used to measure ongoing success?

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Question 80

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Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions

What should the Strategy Designer recommend to streamline their sales cycle?

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Total 153 questions
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Related questions

The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution. Which three main areas should be focused on to assess feasibility?
A strategy designer and a UX team have recently workshopped and developed a plan around the team's purpose and how they will align with the rest of the organization's goals and objectives. Which alignment and accountability document should be used after this workshop to bring the plan to reality?
A job listing company has launched a campaign around the adoption of its social app for professional networking. What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or 'hacking') the company success metrics?
Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK's design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?
Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits. Which Salesforce product should be recommended for this business need?
A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition. Which approach should the designer focus on?
A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: 'How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?' Which business goal is aligned with this challenge statement?
Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery. Which method should the strategy designer use to help stakeholders decide which ideas to build-
A strategy designer leads a new UX project and needs to align with stakeholders who have varying degrees of interest and influences the project. The designer wants to understand each stakeholder's potential negative and positive impacts on the project. Which tactic should be used?
Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future. Which trend should influence desirability the most?