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An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized.

Which aspect of the organizational structure did the BA fail to consider?

A.
Reporting needs
A.
Reporting needs
Answers
B.
Manager ratios
B.
Manager ratios
Answers
C.
Informal relationships
C.
Informal relationships
Answers
D.
Structural complexity
D.
Structural complexity
Answers
Suggested answer: D

During a prioritization meeting, a business analyst (BA) mentioned that the access management system requirements are not stable. The project manager and a team lead proposed removing the requirements from discussion. A domain subject matter expert (SME) insisted on making that requirement a high priority, because it is really important from their point of view.

What should the BA do?

A.
Make the requirement a lower priority to minimize unanticipated rework and wasted effort
A.
Make the requirement a lower priority to minimize unanticipated rework and wasted effort
Answers
B.
Set the requirements at a high priority to adhere to the SME's point of view
B.
Set the requirements at a high priority to adhere to the SME's point of view
Answers
C.
Remove the requirement from the project
C.
Remove the requirement from the project
Answers
D.
Leave priority unfilled for these requirements
D.
Leave priority unfilled for these requirements
Answers
Suggested answer: D

A company has a process improvement initiative that is projected to increase revenue by $150,000 USD non-compounded per year. The budgeted cost of the initiative is $200.000 and supporting the initiative will cost $30.000 for years two and three.

What is the projected return on investment over the first 3 years?

A.
44%
A.
44%
Answers
B.
73%
B.
73%
Answers
C.
40%
C.
40%
Answers
D.
51%
D.
51%
Answers
Suggested answer: A

Explanation:

Expected revenue was multiplied by 30 percent cost increased per year. The outcome is the answer to the question.

A business analyst (BA) is reviewing the performance results from a recent change initiative. One of the results stated, "The planned schedule expected 50% of the project to be done at milestone 6. The schedule performance index (SPI) was .87. Three project team members worked overtime to ensure that the actual schedule would align with the planned schedule." This is an example of what type of action?

A.
Engagement
A.
Engagement
Answers
B.
Preventive
B.
Preventive
Answers
C.
Corrective
C.
Corrective
Answers
D.
Improvement
D.
Improvement
Answers
Suggested answer: C

A team of business analysts (BAs) were assigned to review an enhancement request that would involve changes in a stockroom and the inventory of products.

The changes will impact several groups of people and the amount of savings is in excess of $1 million dollars. The recommended process improvement will be presented to management for approval.

What should the team do first?

A.
Create a business case
A.
Create a business case
Answers
B.
Produce an organizational model
B.
Produce an organizational model
Answers
C.
Define the change strategy
C.
Define the change strategy
Answers
D.
Validate the cost savings
D.
Validate the cost savings
Answers
Suggested answer: C

Explanation:

Reference: IIBA BABOKv3 (430)

A floral company wants to gather information about each of its 30 international facilities to determine whether employees are satisfied with their jobs.

Which of the following elicitation techniques should the business analyst (BA) use?

A.
Survey
A.
Survey
Answers
B.
Decision analysis
B.
Decision analysis
Answers
C.
Observation
C.
Observation
Answers
D.
Concept modelling
D.
Concept modelling
Answers
Suggested answer: A

A business analyst (BA) has been assigned to manage the ongoing stakeholder collaboration after completing a project. The BA needs to understand the stakeholders' level of satisfaction and wants to offer stakeholders an opportunity to help improve the working relationships based on this information.

Which technique should the BA use?

A.
Risk analysis and management
A.
Risk analysis and management
Answers
B.
Brainstorming
B.
Brainstorming
Answers
C.
Collaborative games
C.
Collaborative games
Answers
D.
Lessons learned
D.
Lessons learned
Answers
Suggested answer: D

Explanation:

Reference: https://www.pmi.org/learning/library/role-ba-managing-stakeholder-expectations-9367

During a requirements review, the implementation subject matter expert (SME) identified the requirement 'parsing of data' that must be implemented before other requirements. The business analyst (BA) has given this requirement high priority.

What factor influenced the prioritization of the requirement?

A.
Data Dictionary
A.
Data Dictionary
Answers
B.
Constraint
B.
Constraint
Answers
C.
Dependencies
C.
Dependencies
Answers
D.
Risk
D.
Risk
Answers
Suggested answer: C

A business analyst (BA) is developing an approach for information management. The BA needs to identify and categorize which information is to be managed.

Which of the following techniques should the BA use to achieve this objective?

A.
Item Tracking
A.
Item Tracking
Answers
B.
Observation
B.
Observation
Answers
C.
Prototyping
C.
Prototyping
Answers
D.
Mind Mapping
D.
Mind Mapping
Answers
Suggested answer: A

Explanation:

Reference: IIBA BABOKv3 (100)

After releasing its beta version of a travel assistance mobile application, a travel company has received feedback from a public survey proposing new features.

The company is struggling with the large number of ideas and would like to make a decision on which to consider in the next implementation cycle.

Which of the following considerations should be used first for filtering ideas?

A.
Measurability of customer satisfaction
A.
Measurability of customer satisfaction
Answers
B.
Cost of implementation
B.
Cost of implementation
Answers
C.
Alignment with solution scope
C.
Alignment with solution scope
Answers
D.
Time to market
D.
Time to market
Answers
Suggested answer: A
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