Microsoft MB-220 Practice Test - Questions Answers, Page 25

You need to send follow-up emails based on the closing of an Opportunity in Dynamics 365 Sales. You decide to create a custom trigger in Dynamics 365 Customer Insights - Journeys. Which condition must be met to use the trigger in a journey?

You need to send follow-up emails based on the closing of an Opportunity in Dynamics 365 Sales. You decide to create a custom trigger in Dynamics 365 Customer Insights - Journeys. Which condition must be met to use the trigger in a journey?

The marketing department at Contoso Children's Foundation wants to set up a real-time journey to thank people for their donations, using specific donation values in emails and journey branches. The journey needs to be triggered when someone donates through your organization's website.

You need to:

1. create the custom event trigger, and

2. give the event code snippet to the website team so they can build the trigger into the donations page.

Which two field types can you add in a custom event to provide additional context for the journey? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

The sales team has an upcoming tradeshow.

You need to create a form to collect potential customer interest at the tradeshow. Which type of form should you create?

DRAG DROP

You have set up a Dynamics 365 Customer Voice survey for customer feedback.

You need to create the new text message for the marketing team to add to a trigger-based journey upon case completion.

You have the following requirements:

1. Ensure the results of the feedback is anonymous.

2. Include a direct link to the Customer Voice survey in the new text message.

Which three actions should you perform in sequence after creating the text message? To answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions in the correct order.

DRAG DROP

You created a new email in Dynamics 365 Customer Insights - Journeys.

You need to check for errors before you go Live with the email.

Which items are required or optional in order to pass the error check test on emails? To answer, move the appropriate required or optional indicator from the column on the left to its email item on the right. You may use each required or optional indicator once, more than once, or not at all.

NOTE: Each correct match is worth one point.

DRAG DROP

Tasmanian Traders is an online furniture sales company that has recently started using SMS as a channel for their marketing messaging. The company now wants to add personalization to the different messages they are sending out.

You need to create a text message with dynamic content. To begin, you selected +New text message

Which three actions should you perform in sequence? To answer, move the three appropriate actions from the list to the answer are a. Arrange the three actions in the correct order.

DRAG DROP

Your marketing department requested that you send out a quick email to a specific segment.

You need to send out The email now WITHOUT creating a journey.

Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.

The marketing department wants to set up a real-time trigger-based journey to thank contacts who made a donation toward a specific cause. To achieve this, the donation process will initiate a Dynamics 365 Customer Insights - Journeys trigger. This process will include the URL of the individual hero banner of the cause.

You need to ensure that the image from the event trigger is added to the email and displays correctly.

Which two steps do you need to perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.