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Salesforce Certified Administrator Practice Test - Questions Answers, Page 2

List of questions

Question 11

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An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Process Builder
Process Builder
Approval Process
Approval Process
Outbound Message
Outbound Message
Flow Builder
Flow Builder
Suggested answer: D

Explanation:

Flow Builder supports creating a wizard that can collect user input and perform actions.

asked 23/09/2024
Tamilselvi R
36 questions

Question 12

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The Client services and customer support teams share the same profile but have different

permission sets. The Custom Object Retention related list needs to be restricted to the client services teamon the Lightning record page layout.

What should the administrator use to fulfil this request?

Sharing settings
Sharing settings
Page Layout Assignment
Page Layout Assignment
Component Visibility
Component Visibility
Record Type Assignment
Record Type Assignment
Suggested answer: C

Explanation:

Component visibility allows you to restrict the visibility of a related list based on a permission set.

asked 23/09/2024
EMELINE LE QUENTREC
29 questions

Question 13

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The VP of sales at Universal Containers wants to prevent members of the sales team from changing

an opportunity to a date in the past.

What should an administrator configure to meet this requirement?

Assignment Rule
Assignment Rule
Validation Rule
Validation Rule
Field-Level Security
Field-Level Security
Approval Process
Approval Process
Suggested answer: B

Explanation:

Validation rules allow you to prevent users from changing an opportunity close date to a date in the past.

asked 23/09/2024
manuele groppi
30 questions

Question 14

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Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities.

The VP of Sales requested that this information be accessible on the opportunity and available for

reporting.

Which two options should the administrator configure to meet these requirements?

Choose 2 answers

Customize Campaign Member Role.
Customize Campaign Member Role.
Add the Campaign Member related list to the Opportunity page layout.
Add the Campaign Member related list to the Opportunity page layout.
Customize Campaign Role.
Customize Campaign Role.
Customize Opportunity Contact Role.
Customize Opportunity Contact Role.
Add the Opportunity Contact Role related list to the Opportunity page layout.
Add the Opportunity Contact Role related list to the Opportunity page layout.
Suggested answer: D, E

Explanation:

Opportunity contact roles allow you to track ROI for contacts that are key stakeholders for opportunities. You need to customize the contact role field and add the related list to the opportunity page layout.

asked 23/09/2024
Deepak PSK
46 questions

Question 15

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The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the

Contact when leads are converted.

Which two items should the administrator do to make sure these values are populated?

Choose 2 answers

Create a custom picklist field on Contact.
Create a custom picklist field on Contact.
Update the picklist value with a validation rule.
Update the picklist value with a validation rule.
Map the picklist field on the Lead to the Contact.
Map the picklist field on the Lead to the Contact.
Set the picklist field to be required on the Lead Object.
Set the picklist field to be required on the Lead Object.
Suggested answer: A, C

Explanation:

To make sure the custom picklist field values are populated on contact when leads are converted, you need to create a custom picklist field on contact and map it to the corresponding field on lead.

asked 23/09/2024
Ervin Loong
45 questions

Question 16

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Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The

support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.

How should the administrator improve on the current implementation?

Reduce the number of case status values to five.
Reduce the number of case status values to five.
Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
Review which status choices are needed for each record type and create support processes for each that is necessary.
Review which status choices are needed for each record type and create support processes for each that is necessary.
Edit the status choices directly on the record type.
Edit the status choices directly on the record type.
Suggested answer: C

Explanation:

Support processes allow you to define different status values for different record types on cases.

asked 23/09/2024
Mir Ali
42 questions

Question 17

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When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be

launched.

Which automation tool should an administrator use to build this discount calculator screen?

Flow Builder
Flow Builder
Workflow Rule
Workflow Rule
Platform Event
Platform Event
Process Builder
Process Builder
Suggested answer: A

Explanation:

Flow Builder supports creating a screen that can launch a simple discount calculator when a button is clicked on an opportunity.

asked 23/09/2024
Francesco Gallo
33 questions

Question 18

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Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR

system. This process needs to be reviewed by managers and directors.

Which two tools should and administrator configure?

Choose 2 answers

Quick Action
Quick Action
Outbound Message
Outbound Message
Approval Process
Approval Process
Email Alert Action
Email Alert Action
Suggested answer: A, C

Explanation:

Quick actions allow you to initiate expense reports from Salesforce to an external HR system. Approval processes allow you to review the expense reports by managers and directors.

asked 23/09/2024
Yahya Ozer
35 questions

Question 19

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Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Geolocation
Geolocation
Geofence
Geofence
Custom address
Custom address
External lookup
External lookup
Suggested answer: A

Explanation:

Geolocation fields allow you to store the latitude and longitude coordinates of a location. They can be used to calculate distances between records and display maps of accounts, contacts, leads, or other custom objects.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_geoloc.htm&type=5

asked 23/09/2024
Srikar Gude
31 questions

Question 20

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What are two considerations an administrator should keep in mind when working with Salesforce objects?

Choose 2 answers

Custom and standard objects have standard fields.
Custom and standard objects have standard fields.
Standard objects are included with Salesforce.
Standard objects are included with Salesforce.
A new standard object can be created.
A new standard object can be created.
Only standard objects support master-detail relationships.
Only standard objects support master-detail relationships.
Suggested answer: B, C

Explanation:

Standard objects are objects that are included with Salesforce by default, such as Account, Contact, Lead, Opportunity, etc. They have predefined fields and functionality that support common business processes. Custom objects are objects that you create to store information that is specific to your organization or industry. You can create new standard objects using the Object Manager in Setup.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/data_modeling/standard_and_custom_objects

asked 23/09/2024
Memo Albah
24 questions
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Related questions

The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account. Which type of page should the administrator create?
Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers
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Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B?
Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission. Which two ways can the marketing users now access converted leads for editing? Choose 2 answers
Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality?
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce?