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Question 23 - Certified Administrator discussion

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Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

A.
Contract
Answers
A.
Contract
B.
Case
Answers
B.
Case
C.
Ticket
Answers
C.
Ticket
D.
Request
Answers
D.
Request
E.
Account
Answers
E.
Account
Suggested answer: A, B, E

Explanation:

Contract is a standard object that represents a contractual agreement between your company and a customer. Case is a standard object that represents a customer's question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce.

Reference: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_fields.htm&type=5

asked 23/09/2024
Patricia Vontitte
37 questions
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