Salesforce Certified Administrator Practice Test - Questions Answers, Page 4
List of questions
Question 31
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Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?
Explanation:
Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.
Question 32
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Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
Explanation:
Web-to-Case allows you to create cases from a form on your website.
Question 33
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An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
Explanation:
Big Deal Alerts allow you to notify users when an opportunity reaches a certain amount or probability.
Question 34
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Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.
How should the administrator accomplish this goal?
Explanation:
Validation rules allow you to enforce data quality by preventing users from saving records that do not meet certain criteria.
Question 35
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Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
Explanation:
Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.
Question 36
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Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
Explanation:
Paths allow you to display key fields and guidance for each stage of an opportunity. Kanban list views allow you to update records by dragging them between columns.
Question 37
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A sales rep has a list of 300 accounts with contacts that they want to load at one time.
Which tool should the administrator utilize to import the records to salesforce?
Explanation:
Data Import Wizard allows you to import up to 50,000 records at a time.
Question 38
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An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?
Explanation:
The $Record global variable allows you to reference the values of the active record the flow is running on.
Question 39
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An administrator gets a rush request from Human Resources to remove a user's access to
Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?
Explanation:
Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct Manager.
Reference: https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&type=5
Question 40
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AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
Explanation:
Contacts to multiple accounts is a feature that allows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account.
Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5
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