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Salesforce Certified Administrator Practice Test - Questions Answers, Page 4

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Question 31

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Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.

How should an administrator deliver this information?

Design a standard Campaign report and add the value Won Opportunities in Campaign field.
Design a standard Campaign report and add the value Won Opportunities in Campaign field.
Perform periodic data job to update campaign records.
Perform periodic data job to update campaign records.
Create a roll-up summary field on Opportunity to Campaign.
Create a roll-up summary field on Opportunity to Campaign.
Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
Suggested answer: C

Explanation:

Roll-up summary fields allow you to calculate the sum of a field from child records related to a parent record.

asked 23/09/2024
George Morales
47 questions

Question 32

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Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.

What should the administrator recommend?

SMS Response
SMS Response
Web-to-Case
Web-to-Case
Email-to-Case
Email-to-Case
Omni-Channel
Omni-Channel
Suggested answer: B

Explanation:

Web-to-Case allows you to create cases from a form on your website.

asked 23/09/2024
Rene Claassen
38 questions

Question 33

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An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.

What should the administrator configure to meet this requirement?

Set up Big Deal Alerts for the amount.
Set up Big Deal Alerts for the amount.
Enable Opportunity Update Reminders
Enable Opportunity Update Reminders
Opportunity warning in Kanban View.
Opportunity warning in Kanban View.
Key Deals component on the homepage
Key Deals component on the homepage
Suggested answer: A

Explanation:

Big Deal Alerts allow you to notify users when an opportunity reaches a certain amount or probability.

asked 23/09/2024
Sergy Camilo
36 questions

Question 34

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Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected.

How should the administrator accomplish this goal?

Make Lead Source a dependent picklist to the Opportunity stage field.
Make Lead Source a dependent picklist to the Opportunity stage field.
Configure a validation rule requiring Lead Source when the stage is set to closed won.
Configure a validation rule requiring Lead Source when the stage is set to closed won.
Change the Opportunity stage field to read only on the page layout.
Change the Opportunity stage field to read only on the page layout.
Modify the Opportunity stage a dependent picklist to the Lead source field.
Modify the Opportunity stage a dependent picklist to the Lead source field.
Suggested answer: B

Explanation:

Validation rules allow you to enforce data quality by preventing users from saving records that do not meet certain criteria.

asked 23/09/2024
Jimmy Wasson
37 questions

Question 35

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Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.

Which feature should an administrator use to fulfill this requirement?

Assignment Rule
Assignment Rule
Case Escalation Rule
Case Escalation Rule
Omni-Channel Supervisor
Omni-Channel Supervisor
Formula Field
Formula Field
Suggested answer: B

Explanation:

Case escalation rules allow you to escalate cases based on certain criteria, such as time or priority.

asked 23/09/2024
Krzychu Kn
42 questions

Question 36

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Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.

Which two options should the administrator recommend to help simplify the process?

Choose 2 answers

Add a path for stage to the opportunity record page.
Add a path for stage to the opportunity record page.
Use a Kanban list view for Opportunity.
Use a Kanban list view for Opportunity.
Configure an auto launched flow for Opportunity editing.
Configure an auto launched flow for Opportunity editing.
Create a simplified Opportunity page layout.
Create a simplified Opportunity page layout.
Suggested answer: A, B

Explanation:

Paths allow you to display key fields and guidance for each stage of an opportunity. Kanban list views allow you to update records by dragging them between columns.

asked 23/09/2024
ronald ramos
44 questions

Question 37

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A sales rep has a list of 300 accounts with contacts that they want to load at one time.

Which tool should the administrator utilize to import the records to salesforce?

Dataloader.io
Dataloader.io
Data Loader
Data Loader
Manual Import
Manual Import
Data Import Wizard
Data Import Wizard
Suggested answer: D

Explanation:

Data Import Wizard allows you to import up to 50,000 records at a time.

asked 23/09/2024
Budi Gunawan
46 questions

Question 38

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An administrator created a record trigger flow to update contacts.

How should the administrator reference the values of the active record the flow is running on?

Use the {!Contact.Id} global variable.
Use the {!Contact.Id} global variable.
Use the {!Account.Id} record variable.
Use the {!Account.Id} record variable.
Use the $Record global variable.
Use the $Record global variable.
Use the Get Records element to find the Id.
Use the Get Records element to find the Id.
Suggested answer: C

Explanation:

The $Record global variable allows you to reference the values of the active record the flow is running on.

asked 23/09/2024
Stefan Duerr
36 questions

Question 39

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An administrator gets a rush request from Human Resources to remove a user's access to

Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.

What should the administrator do to fulfil the request?

Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
Deactivate the user and delete any records where they are referenced in the Direct Manager field.
Deactivate the user and delete any records where they are referenced in the Direct Manager field.
Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
Delete the user and leave all records where they referenced in the Direct Manager Field without changes.
Suggested answer: A

Explanation:

Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct Manager.

Reference: https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&type=5

asked 23/09/2024
Corey Workman
35 questions

Question 40

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AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.

What should AWC use to track Contacts?

Use a partner community to track the Contacts.
Use a partner community to track the Contacts.
Create a new Contact record for each agency.
Create a new Contact record for each agency.
Create a Junction object to track many-to-many relationship.
Create a Junction object to track many-to-many relationship.
Enable Contacts to multiple Accounts.
Enable Contacts to multiple Accounts.
Suggested answer: D

Explanation:

Contacts to multiple accounts is a feature that allows you to associate a single contact with multiple accounts, both business and person accounts. This way, you can maintain the historical accuracy of the contact record without creating duplicate records for each account.

Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts.htm&type=5

asked 23/09/2024
Francisco Jesús Cano Hinarejos
53 questions
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