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Salesforce Certified Administrator Practice Test - Questions Answers, Page 15

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Question 141

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Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.

Which feature should an administrator use to implement this request?

Quick Action
Quick Action
Workflow Rule
Workflow Rule
Process Builder
Process Builder
Validation Rule
Validation Rule
Suggested answer: C

Explanation:

Process Builder is a tool that can be used to implement this request. Process Builder can create record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can create a flow that executes when a contact with a title of CEO is created and updates the contact's account record with the CEO's name.

Reference: https://help.salesforce.com/s/articleView?id=sf.process_overview.htm&type=5

asked 23/09/2024
Michael Madamba
34 questions

Question 142

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New leads need be routed to the correct Sales person based on the lead address.

Configure validation rule
Configure validation rule
Use lead assignment rule
Use lead assignment rule
Create a formula field
Create a formula field
Assign with an escalation rule
Assign with an escalation rule
Suggested answer: B

Explanation:

Lead assignment rule is a feature that can be used to route new leads to the correct sales person based on the lead address. Lead assignment rule can assign leads to users or queues based on certain criteria, such as lead source, industry, or location. Lead assignment rule can also send email notifications to the new lead owners or other recipients.

Reference: https://help.salesforce.com/s/articleView?id=sf.leads_assignment_rules.htm&type=5

asked 23/09/2024
Bogdan Karolic
39 questions

Question 143

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Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.

Which is an important consideration for path configuration?

Kanban views for Path must be configured manually.
Kanban views for Path must be configured manually.
The Owner field can be edited in the key fields Panel.
The Owner field can be edited in the key fields Panel.
Celebrations are unable to be added to a path.
Celebrations are unable to be added to a path.
Path can include guidance and key fields for each stage.
Path can include guidance and key fields for each stage.
Suggested answer: D

Explanation:

Path is a feature that can be used to visually see the sales stages on an opportunity page. Path can include guidance and key fields for each stage to help users move opportunities along the sales process. Guidance can provide tips, policy information, or best practices for each stage. Key fields can display important fields that users need to fill in or update for each stage.

Reference: https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5

asked 23/09/2024
Mitesh Patel
32 questions

Question 144

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Which tool should an administrator use to identify and fix potential session vulnerabilities?

Field History Tracking
Field History Tracking
Setup Audit Trail
Setup Audit Trail
Security Health Check
Security Health Check
Organization-Wide Defaults
Organization-Wide Defaults
Suggested answer: C

Explanation:

Security Health Check is a tool that can be used to identify and fix potential session vulnerabilities. Security Health Check scans the security settings in an org and compares them to a baseline set of standards, such as the Salesforce Baseline Standard or the Salesforce Optimized Standard. Security Health Check provides a health check score and a list of issues and recommendations for improving the security settings.

Reference: https://help.salesforce.com/s/articleView?id=sf.security_health_check.htm&type=5

asked 23/09/2024
Lipon Uddin
39 questions

Question 145

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Which three items are available in the mobile navigation menu?

Choose 3 answers

Lightning App Pages
Lightning App Pages
Lightning Home Page
Lightning Home Page
Chatter
Chatter
Utility Bar
Utility Bar
Dashboards
Dashboards
Suggested answer: A, C, E

Explanation:

Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu. The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order.

Reference: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5

asked 23/09/2024
Janson Chong
26 questions

Question 146

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Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page layout.

How should an administrator meet this requirement?

Create a custom object to capture popular case resolutions.
Create a custom object to capture popular case resolutions.
Use an interview flow to capture Case details.
Use an interview flow to capture Case details.
Direct users to Global Search to look for similar cases.
Direct users to Global Search to look for similar cases.
Configure Knowledge with articles and data categories.
Configure Knowledge with articles and data categories.
Suggested answer: D

Explanation:

Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case.

Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5

asked 23/09/2024
Mathieu Alingum Nubee
39 questions

Question 147

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Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.

Choose 2 options

Multi-select picklist
Multi-select picklist
Dependent picklist
Dependent picklist
Global picklist
Global picklist
Custom picklist
Custom picklist
Suggested answer: B, C

Explanation:

Dependent picklist and global picklist are two options that can be used to meet this requirement. Dependent picklist allows users to create a conditional relationship between two picklist fields, where the available values in one field depend on the value selected in another field. Global picklist allows users to create a set of picklist values that can be shared across multiple fields and objects, ensuring consistent values and reducing maintenance.

Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_picklists.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.picklist_global_picklists.htm&type=5

asked 23/09/2024
Maurice Nicholson
43 questions

Question 148

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Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.

Which feature should an administrator configure to meet this requirement?

Case Escalation Rules
Case Escalation Rules
Case Dashboard Refreshes
Case Dashboard Refreshes
Case Scheduled Report
Case Scheduled Report
Case Assignment Rules
Case Assignment Rules
Suggested answer: A

Explanation:

Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients.

Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

asked 23/09/2024
Yogen Trikannad
34 questions

Question 149

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An administrator at Universal Container needs an automated way to delete records based on field values.

What automated solution should the administrator use?

Workflow
Workflow
Process Builder
Process Builder
Flow Builder
Flow Builder
Automation Studio
Automation Studio
Suggested answer: C

Explanation:

Flow Builder is a tool that can be used to create an automated way to delete records based on field values. Flow Builder can create flows that define the logic and actions for deleting records, such as finding records that match certain criteria and deleting them in bulk. Flows can be scheduled to run at regular intervals or triggered by other events or processes.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_delete.htm&type=5

asked 23/09/2024
Albaladejo Joffrey
37 questions

Question 150

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The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.

How should an administrator configure the custom object to meet this requirement?

Uncheck grant access using Hierarchies.
Uncheck grant access using Hierarchies.
Define a criteria-based sharing rules.
Define a criteria-based sharing rules.
Set the default external access to private.
Set the default external access to private.
Configure an owner-based sharing rules.
Configure an owner-based sharing rules.
Suggested answer: A

Explanation:

Grant access using Hierarchies is a setting that can be used to configure the custom object to meet this requirement. Grant access using Hierarchies determines whether access to records of the custom object is granted through the role hierarchy. If this setting is unchecked, managers are unable to see the feedback records from their staff, unless they are given access by other means, such as sharing rules or manual sharing.

Reference: https://help.salesforce.com/s/articleView?id=sf.security_sharing_owd_custom_objects.htm&type=5

asked 23/09/2024
Peter Sundstrom
31 questions
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