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Question 179 - Certified Administrator discussion

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Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.

How should an administrator accomplish the request?

A.
Create a workflow role to update the Event Date Field.
Answers
A.
Create a workflow role to update the Event Date Field.
B.
Create an approval process on the Campaign object.
Answers
B.
Create an approval process on the Campaign object.
C.
Create a sharing rule so that other agents can view events.
Answers
C.
Create a sharing rule so that other agents can view events.
D.
Create a campaign for agents to request event dates.
Answers
D.
Create a campaign for agents to request event dates.
Suggested answer: B

Explanation:

To help agents fill in event details and request dates for open house events without double-booking them, the administrator should create an approval process on the Campaign object, which is used to manage marketing events in Salesforce. The approval process can define entry criteria based on campaign fields such as type or status, specify initial submission actions such as sending email alerts or updating fields, assign approvers who can review and approve event requests, and specify final approval actions such as creating tasks or updating fields. Creating a workflow rule, a sharing rule, or a campaign will not help agents request event dates or prevent double-booking.

Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5

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asked 23/09/2024
Anu V
42 questions
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