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Question 164 - Certified Advanced Administrator (CRT-211) discussion

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Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.

How should the administrator solve this issue?

A.
Modify the page layouts to move the Country field into its own section.
Answers
A.
Modify the page layouts to move the Country field into its own section.
B.
Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
Answers
B.
Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
C.
Create an in-app guidance prompt for Canadian records.
Answers
C.
Create an in-app guidance prompt for Canadian records.
D.
Create a new record type and page layout for Canadian customers, ensuring their pages look different.
Answers
D.
Create a new record type and page layout for Canadian customers, ensuring their pages look different.
Suggested answer: B

Explanation:

A rich text component allows administrators to add custom text or images to a Lightning page. Conditional visibility allows administrators to control when a component is visible based on criteria such as field values or device type. By using these features, administrators can highlight Canadian customers as a potential challenge for fulfillment without modifying the page layout or creating a new record type.

Reference: https://help.salesforce.com/articleView?id=sf.app_builder_components_rich_text.htm&type=5 https://help.salesforce.com/articleView?id=sf.app_builder_component_visibility.htm&type=5

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asked 23/09/2024
ERIC LUM
40 questions
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