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Question 165 - Certified Advanced Administrator (CRT-211) discussion

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The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

A.
Use entitlement management.
Answers
A.
Use entitlement management.
B.
Add a service contract to the record.
Answers
B.
Add a service contract to the record.
C.
Turn on Service Cloud.
Answers
C.
Turn on Service Cloud.
D.
Build a new custom object.
Answers
D.
Build a new custom object.
Suggested answer: A

Explanation:

Entitlement management lets you create and maintain service contracts that specify the support terms for each account. You can use entitlement processes to automatically apply the correct service contract to a case based on criteria you define.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/entitlements/entitlements_overview

asked 23/09/2024
Alvin Thomas
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