Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 9
List of questions
Question 81
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Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
Explanation:
Sort by Average Utilization is an option on the Resources Tab of the Gantt chart that allows sorting resources by their average utilization percentage[239]. Utilization is a metric that measures how much time a resource spends on service appointments compared to their total working hours[240]. Selecting Sort by Average Utilization on the Resources Tab would allow Universal Containers to identify which resources need more or fewer appointments by showing them how busy each resource is based on their utilization percentage[241]. Selecting Date Resolution on the Hours Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Date Resolution is an option on the Hours Tab of the Gantt chart that allows changing how many hours are shown per column such as 1 hour, 2 hours, or 4 hours[242]. Selecting Travel Time and Breaks as skills on the Skills Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Skills are records that define specific abilities or qualifications that resources have[243]. Travel Time and Breaks are not skills but fields on the Resource object that define how much time a resource spends traveling between service appointments and how much time they take for breaks[244]. Selecting Hours, Absences and Overtime on
Question 82
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Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.
How can these certifications be managed on the Resource?
A, Add the Resource Skill and track certification using reminder.
Explanation:
This option allows the Resource Skill to expire when the certification expires, and prevents the resource from being scheduled for jobs that require that skill.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_skills.htm&type=5
Question 83
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How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the
Gantt?
Explanation:
Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm&type=5
Question 84
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Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
Explanation:
These two permission sets give access to the Crew Management tool, which allows creating and managing crews and crew members.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5
Question 85
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At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
Explanation:
This option ensures that the service territory member's operating hours are aligned with the service territory's time zone, and avoids scheduling conflicts or gaps.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5
Question 86
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Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection
should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
Explanation:
These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
Question 87
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A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
Explanation:
This option allows tracking the return of a defective product and its replacement with a new one, if applicable.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5
Question 88
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Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
Explanation:
These two scenarios are fully supported by Maintenance Plans, which allow creating recurring work orders and service appointments based on various criteria.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
Question 89
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At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work
orders, and need Read access to work types and work rules. They also book and manage appointments, assign
mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
Explanation:
The Agent permission set gives access to create cases and work orders, view work types and work rules, book and manage appointments, assign mobile resources, and optimize schedules.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5
Question 90
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When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
Explanation:
This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding them to the service report template.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5
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