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Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 9

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Question 81

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Universal Containers wants to identify which resources need more or fewer appointments.

Which Gantt chart filter option should a Consultant recommend to provide this information?

Select Date Resolution on the Hours Tab.
Select Date Resolution on the Hours Tab.
Select Travel Time and Breaks as skills on the Skills Tab.
Select Travel Time and Breaks as skills on the Skills Tab.
Select Hours, Absences and Overtime on the Utilization Tab.
Select Hours, Absences and Overtime on the Utilization Tab.
Select Sort by Average Utilization on the Resources Tab.
Select Sort by Average Utilization on the Resources Tab.
Suggested answer: D

Explanation:

Sort by Average Utilization is an option on the Resources Tab of the Gantt chart that allows sorting resources by their average utilization percentage[239]. Utilization is a metric that measures how much time a resource spends on service appointments compared to their total working hours[240]. Selecting Sort by Average Utilization on the Resources Tab would allow Universal Containers to identify which resources need more or fewer appointments by showing them how busy each resource is based on their utilization percentage[241]. Selecting Date Resolution on the Hours Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Date Resolution is an option on the Hours Tab of the Gantt chart that allows changing how many hours are shown per column such as 1 hour, 2 hours, or 4 hours[242]. Selecting Travel Time and Breaks as skills on the Skills Tab would not allow Universal Containers to identify which resources need more or fewer appointments. Skills are records that define specific abilities or qualifications that resources have[243]. Travel Time and Breaks are not skills but fields on the Resource object that define how much time a resource spends traveling between service appointments and how much time they take for breaks[244]. Selecting Hours, Absences and Overtime on

asked 23/09/2024
Fiertelmeister Tibor
33 questions

Question 82

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Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date.

How can these certifications be managed on the Resource?

A, Add the Resource Skill and track certification using reminder.

Add the Resource Skill and create Absence once expired.
Add the Resource Skill and create Absence once expired.
Add the Resource Skill and remove from the Service Territory once expired.
Add the Resource Skill and remove from the Service Territory once expired.
Add the Resource Skill and set the End Date.
Add the Resource Skill and set the End Date.
Suggested answer:

Explanation:

This option allows the Resource Skill to expire when the certification expires, and prevents the resource from being scheduled for jobs that require that skill.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_skills.htm&type=5

asked 23/09/2024
Jose Gonzalez
40 questions

Question 83

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How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the

Gantt?

Use Map Report Layers.
Use Map Report Layers.
Color code using Gantt Palettes.
Color code using Gantt Palettes.
Create a Gantt Action to highlight.
Create a Gantt Action to highlight.
Add the relevant field to the Field Set.
Add the relevant field to the Field Set.
Suggested answer: B

Explanation:

Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm&type=5

asked 23/09/2024
Andrea Marini
31 questions

Question 84

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Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.

Which two permission sets should give a user access to the Crew Management tool?

Choose ? answers

FSL Agent Permissions
FSL Agent Permissions
FSL Dispatcher Permissions c. FSL Admin Permissions
FSL Dispatcher Permissions c. FSL Admin Permissions
FSL Resource Permissions
FSL Resource Permissions
Suggested answer: B

Explanation:

These two permission sets give access to the Crew Management tool, which allows creating and managing crews and crew members.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5

asked 23/09/2024
Junaid Ahmed Mohammed
43 questions

Question 85

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At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.

How should the Consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the Service Territory.
Add one hour to the start and end times on the Service Territory.
Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
Add one hour to the start and end times on the Service Territory Member's Operating Hours.
Add one hour to the start and end times on the Service Territory Member's Operating Hours.
Subtract one hour from the start and end times on the Service Territory.
Subtract one hour from the start and end times on the Service Territory.
Suggested answer: C

Explanation:

This option ensures that the service territory member's operating hours are aligned with the service territory's time zone, and avoids scheduling conflicts or gaps.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

asked 23/09/2024
Kofi Amedorme
44 questions

Question 86

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Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection

should be completed within a single visit and include all installed assets on site.

Which two Maintenance Plan settings should the

Consultant recommend? Choose ? answers

Service Appointment Generation Method = One Service Appointment per Work Order
Service Appointment Generation Method = One Service Appointment per Work Order
Work Order Generation Method = One Work Order per Asset
Work Order Generation Method = One Work Order per Asset
Work Order Generation Method = One Work Order Line Item per Asset
Work Order Generation Method = One Work Order Line Item per Asset
Service Appointment Generation Method = One Service Appointment per Work Order Line Item
Service Appointment Generation Method = One Service Appointment per Work Order Line Item
Suggested answer: A, C

Explanation:

These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5

asked 23/09/2024
xingrui li
36 questions

Question 87

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A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?

Create a Work Order and Work Order Line Item.
Create a Work Order and Work Order Line Item.
Create a Return Order and Return Order Line Item.
Create a Return Order and Return Order Line Item.
Create a Product Request and Product Request Line Item.
Create a Product Request and Product Request Line Item.
Create a Return Order and relate it to the Product.
Create a Return Order and relate it to the Product.
Suggested answer: B

Explanation:

This option allows tracking the return of a defective product and its replacement with a new one, if applicable.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_return_orders_overview.htm&type=5

asked 23/09/2024
HWANG SEON TAE
43 questions

Question 88

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Which two scenarios are fully supported by Maintenance Plans?

Choose 2? answers

Appointments on the first Tuesday of the month
Appointments on the first Tuesday of the month
Site inspections during the first week of the 'year
Site inspections during the first week of the 'year
Quarterly sales visits to a customer
Quarterly sales visits to a customer
Weekly recurring appointments at 8:00 AM
Weekly recurring appointments at 8:00 AM
Suggested answer: A, D

Explanation:

These two scenarios are fully supported by Maintenance Plans, which allow creating recurring work orders and service appointments based on various criteria.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5

asked 23/09/2024
Andres Romo
44 questions

Question 89

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At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work

orders, and need Read access to work types and work rules. They also book and manage appointments, assign

mobile resources, and optimize their mobile workforce's schedule.

What is the best permission set{s) a consultant should

recommend assigning to NTO agents?

Dispatcher
Dispatcher
Agent and Resource
Agent and Resource
Agent
Agent
Mobile, Agent, and Resource
Mobile, Agent, and Resource
Suggested answer: C

Explanation:

The Agent permission set gives access to create cases and work orders, view work types and work rules, book and manage appointments, assign mobile resources, and optimize schedules.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

asked 23/09/2024
Michael Bays
33 questions

Question 90

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When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.

Which steps are needed to configure the signature capture?

Create a Flow that adds two Signature Blocks when the Service Report is generated,
Create a Flow that adds two Signature Blocks when the Service Report is generated,
Create relevant Signature Types and add Signature Blocks to the Service Report Template. c. Create two custom fields for the Service Appointment and use Flows to capture each signature.
Create relevant Signature Types and add Signature Blocks to the Service Report Template. c. Create two custom fields for the Service Appointment and use Flows to capture each signature.
Create two Service Reports and add one Signature Block to each Report.
Create two Service Reports and add one Signature Block to each Report.
Suggested answer: B

Explanation:

This option allows capturing multiple signatures on a service report by creating different signature types (such as customer approval or technician verification) and adding them to the service report template.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_signature_types.htm&type=5

asked 23/09/2024
saud ahmed
38 questions
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