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Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 12

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Question 111

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Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.

UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock,

How should UC track the van stock door locks?

Create a product item and enter the serial numbers in the related list.
Create a product item and enter the serial numbers in the related list.
Create a product item with all the serial numbers in the notes section.
Create a product item with all the serial numbers in the notes section.
Create a product item for each door lock utilizing standard fields.
Create a product item for each door lock utilizing standard fields.
Create a product item and enter the Technicians' lock quantity.
Create a product item and enter the Technicians' lock quantity.
Suggested answer: C

Explanation:

This option allows tracking each door lock as a unique product item with its own serial number and inventory location.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5

asked 23/09/2024
George Sanchez
40 questions

Question 112

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One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

Service Territories
Service Territories
Service Territory Members
Service Territory Members
Service Appointments
Service Appointments
Accounts
Accounts
Suggested answer: D

Explanation:

This option allows setting operating hours for accounts to specify when service can be performed for customers.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

asked 23/09/2024
Krzysztof Dyrdal
48 questions

Question 113

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Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with

specialized skills to complete the work at the same time.

How should a Consultant implement this requirement?

Create a crew with two Technicians.
Create a crew with two Technicians.
Create a work rule with two required skills.
Create a work rule with two required skills.
Create a single Service Appointment.
Create a single Service Appointment.
Create two Service Crews.
Create two Service Crews.
Suggested answer: A

Explanation:

This option allows creating a service resource that represents a group of technicians who work together on the same service appointment.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5

asked 23/09/2024
Reaper Gamer
43 questions

Question 114

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Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.

In which two ways can UC achieve this?

Choose ? answers

Leverage the Match Skills Work Rule when scheduling appointments.
Leverage the Match Skills Work Rule when scheduling appointments.
Leverage the Match Skills Scheduling Policy when scheduling appointments.
Leverage the Match Skills Scheduling Policy when scheduling appointments.
Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Suggested answer: A, D

Explanation:

These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5

asked 23/09/2024
Waleed Bahadaq
40 questions

Question 115

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Universal Containers Technicians frequently need to request more parts from another inventory location when

stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Create a Shipment and a Product request line item.
Create a Shipment and a Product request line item.
Create a Product Consumed and a Produc request line item.
Create a Product Consumed and a Produc request line item.
Create a Product Request and a Product request line item.
Create a Product Request and a Product request line item.
Create a Work Order Line Item and a Product request line item.
Create a Work Order Line Item and a Product request line item.
Suggested answer: C

Explanation:

This option allows creating a record to request products from another inventory location and adding product request line items for each product requested.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5

asked 23/09/2024
Justin Bake
43 questions

Question 116

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Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Create a Shipment and a Product request line item.
Create a Shipment and a Product request line item.
Create a Product Consumed and a Produc request line item.
Create a Product Consumed and a Produc request line item.
Create a Product Request and a Product request line item.
Create a Product Request and a Product request line item.
Create a Work Order Line Item and a Product request line item.
Create a Work Order Line Item and a Product request line item.
Suggested answer: C

Explanation:

This option allows creating a record to request products from another inventory location and adding product request line items for each product requested.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5

asked 23/09/2024
Francesco Mammola
41 questions

Question 117

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Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.

How could the Service Resource's Time Sheet be

configured to track the total time spent on each step?

A, Relate the Time Sheet Entries to the Service Appointment.

Relate the Time Sheet to the Service Appointment.
Relate the Time Sheet to the Service Appointment.
Relate the Time Sheet to the Work Order Line Item.
Relate the Time Sheet to the Work Order Line Item.
Relate the Time Sheet Entries to the Work Order Line Item.
Relate the Time Sheet Entries to the Work Order Line Item.
Suggested answer:

Explanation:

This option allows tracking the time spent on each step of the work order line item and associating it with the time sheet entry record.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_time_sheets_overview.htm&type=5

asked 23/09/2024
Gokul Kalaiselvi Loganathan
47 questions

Question 118

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Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose TWO answers

Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Create the work skills using Setup. Manually as Resources.
Create the work skills using Setup. Manually as Resources.
Suggested answer: B, D
asked 23/09/2024
mohamed elfateh
34 questions

Question 119

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Which three objects are associated to the Work Type? Choose 3 answers

Skill Requirements
Skill Requirements
Resources
Resources
Service Appointments
Service Appointments
Articles
Articles
Products Required
Products Required
Suggested answer: A, C, E

Explanation:

These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

asked 23/09/2024
Robert Smith
36 questions

Question 120

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Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

Use the Assets without Products report.
Use the Assets without Products report.
Use standard reports and reference the Parent Asset and Root Asset fields.
Use standard reports and reference the Parent Asset and Root Asset fields.
Create custom reports and reference the Parent Asset and Root Asset fields.
Create custom reports and reference the Parent Asset and Root Asset fields.
Enable and customize the View Asset Hierarchy action.
Enable and customize the View Asset Hierarchy action.
Suggested answer: B

Explanation:

This option allows reporting on assets and their attributes, including hierarchical relationships, by using the standard asset reports and fields.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.htm&type=5

asked 23/09/2024
Anupam Roy
45 questions
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