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Question 59 - Certified Marketing Cloud Personalization Accredited Professional discussion
A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?
A.
The agent uses a customized next best offer widget powered by the interaction studio connector
B.
Leverage service cloud to inform IS in real-time
C.
Use machine learning to serve product/ content recommendations in email sent by your ESP
D.
Manually sync data from Interaction studio to service cloud
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