Universal Containers has recently activated an integration that synchronizes customer information and orders into their CRM of choice: Salesforce.com. One of their largest customers, United Air, has over 12,000 unique contacts. Since the integration was activated, sales reps are having trouble adding contacts to the United Air account. When a sales rep adds a contact, they get the following error message:UNABLE_TO_LOCK_ROW, This issue seems to affect the United Air account and several other large customers. The sales rep can usually save the contact by trying again later in the evening. What should the Architect recommend as a possible solution?

Question

Freddy Rojas · Accepted Answer

Implement an account hierarchy and redistribute the contacts evenly under the child accounts.

Freddy Rojas · Answer

Add a role-based sharing rule so all sales team members have Read/Write access to contacts.

Freddy Rojas · Answer

Remove sharing rules and replace them with Apex sharing for Unite Air and the other large accounts.

Freddy Rojas · Answer

Create a permission set for the sales team to grant them Read/Write access to all account fields.

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