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The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

A.
Restore the system to a previous recovery point
A.
Restore the system to a previous recovery point
Answers
B.
Reinstall the fingerprint software
B.
Reinstall the fingerprint software
Answers
C.
Access the BIOS and clear the TPM
C.
Access the BIOS and clear the TPM
Answers
D.
Update the drivers and the fingerprint software
D.
Update the drivers and the fingerprint software
Answers
E.
Flash the newest BIOS firmware that is available
E.
Flash the newest BIOS firmware that is available
Answers
Suggested answer: B

Explanation:

If a user is unable to log in using the fingerprint reader on a company laptop after the motherboard was replaced, it could be due to an issue with the fingerprint software. The first step to fix the issue would be for the technician to reinstall the fingerprint software.

An organization keeps receiving spam that appears to come from its own domain No accounts have been compromised. Which of the following will BEST mitigate this issue?

A.
DNS
A.
DNS
Answers
B.
S/MIME
B.
S/MIME
Answers
C.
SPF
C.
SPF
Answers
D.
SSiD
D.
SSiD
Answers
Suggested answer: C

Explanation:

The BEST solution to mitigate spam that appears to come from an organization's own domain is to implement SPF (Sender Policy Framework). SPF is an email validation protocol designed to detect and prevent email spoofing, which is a common tactic used by spammers. By publishing SPF records in the organization's DNS (Domain Name System), the recipient's mail server can check if an incoming email originated from a valid source. If the email fails SPF authentication, it can be blocked or flagged as spam. Therefore, SPF helps to prevent email spoofing and mitigate the risk of spam coming from an organization's own domain

A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?

A.
Connect to a hotspot
A.
Connect to a hotspot
Answers
B.
Request a traffic exemption.
B.
Request a traffic exemption.
Answers
C.
Change the DNS address to 1.1.1.1
C.
Change the DNS address to 1.1.1.1
Answers
D.
Update the Group Policy settings
D.
Update the Group Policy settings
Answers
Suggested answer: B

Explanation:

If a technician is on site troubleshooting a customer’s laptop and needs to download a software update but the company’s proxy is blocking updates, the most appropriate action for the technician to take would be to request a traffic exemption from the company’s IT department.

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

A.
Configure appropriate settings within the BIOS
A.
Configure appropriate settings within the BIOS
Answers
B.
Replace the RAM
B.
Replace the RAM
Answers
C.
Modify the boot. ini file.
C.
Modify the boot. ini file.
Answers
D.
Install the required drivers through the Control Panel
D.
Install the required drivers through the Control Panel
Answers
Suggested answer: A

Explanation:

To resolve the issue of new memory modules not being recognized, the systems administrator should configure appropriate settings within the BIOS. This can include enabling memory mapping or setting memory speed and timings.

Reference: CompTIA A+ Certification Exam Objectives, 220-1001 Section 1.8 Configure appropriate settings within the BIOS. If new memory modules were installed in several Windows desktops but some users are still reporting performance issues and the desktop has not recognized the new memory modules, the systems administrator should configure appropriate settings within the BIOS to help resolve this issue.

A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

A.
Alt
A.
Alt
Answers
B.
Fn
B.
Fn
Answers
C.
Tab
C.
Tab
Answers
D.
Ctrl
D.
Ctrl
Answers
Suggested answer: B

Explanation:

To increase the volume on a laptop using only a keyboard, a user can press and hold down the Fn key while pressing one of the function keys (usually F1-F12) that has an icon representing volume up.

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

A.
SODIMM
A.
SODIMM
Answers
B.
VRAM
B.
VRAM
Answers
C.
DDR4
C.
DDR4
Answers
D.
ECC
D.
ECC
Answers
Suggested answer: D

Explanation:

When installing RAM into a server that will be used as a VM host, it is recommended to install ECC (Error-Correcting Code) RAM to help prevent errors that can cause virtual machines to crash.Reference: https://www.servermonkey.com/

blog/ecc-vs-non-ecc-ram-what-are-the-differences.htmlWhen installing RAM into a rackmount server that will be used as a VM host, it would be best to install ECC (Error Correcting Code) RAM which can detect and correct common types of data corruption.

A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

A.
The screen rotation is locked
A.
The screen rotation is locked
Answers
B.
The screen protector on the tablet is damaged
B.
The screen protector on the tablet is damaged
Answers
C.
The touch-screen digitizer is malfunctioning
C.
The touch-screen digitizer is malfunctioning
Answers
D.
The inverter is misconfigured
D.
The inverter is misconfigured
Answers
Suggested answer: A

Explanation:

The screen rotation is locked. If a user’s touch-screen tablet is having an issue with screen orientation, it could be due to screen rotation being locked in device settings.If the screen rotation is locked, the touch-screen tablet will not rotate the screen when the device is turned. This can usually be unlocked in the settings or by pressing a specific key combination.Reference: https://www.howtogeek.com/254132/how-to-enable-screen-rotation-on-windows-10/

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

A.
Empty imager drum
A.
Empty imager drum
Answers
B.
Overheated system fuser
B.
Overheated system fuser
Answers
C.
Scratched scanner glass
C.
Scratched scanner glass
Answers
D.
Third-party toner
D.
Third-party toner
Answers
Suggested answer: C

Explanation:

If lines appear down copied pages but printed pages sent directly to copier render as intended, it could be due to scratched scanner glass which can cause lines or streaks on copied pages.If there are lines appearing on copied pages, but not on printed pages sent directly to the copier, the issue is most likely caused by a scratch on the scanner glass. Reference:https://www.pacificoffice.com/how-to-fix-lines-on-copier/

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

A.
SATASSD
A.
SATASSD
Answers
B.
SATA HDD
B.
SATA HDD
Answers
C.
M2PCIeNVMeSSD
C.
M2PCIeNVMeSSD
Answers
D.
PCIe SATA HDD
D.
PCIe SATA HDD
Answers
Suggested answer: C

Explanation:

M2PCIeNVMeSSD. M.2 PCIe NVMe SSDs are the fastest internal storage devices available fordesktops. They are faster than SATA SSDs and PCIe SATA HDDs12.

Which of the following components houses the MX record?

A.
DNS
A.
DNS
Answers
B.
VLAN
B.
VLAN
Answers
C.
DHCP
C.
DHCP
Answers
D.
SMTP
D.
SMTP
Answers
Suggested answer: A

Explanation:

The MX record is housed in the DNS (Domain Name System) which is responsible for translating domain names into IP addresses and vice versa. The MX record specifies the mail server responsible for accepting email messages on behalf of a domain name and is a resource record in the DNS123.

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