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A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message.

Which of the following is the MOST likely cause of the error?

A.
S.M.A.R.T failure
A.
S.M.A.R.T failure
Answers
B.
IOPS failure
B.
IOPS failure
Answers
C.
DIMM failure
C.
DIMM failure
Answers
D.
RAID failure
D.
RAID failure
Answers
Suggested answer: A

Explanation:

If the filesystem check shows that all files are accessible and the filesystem is clean, but a hard drive error message persists, it's possible that the hard drive is experiencing S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) failure. This is a warning system built into hard drives to alert users of potential issues before they become critical. Reference: CompTIA A+ Certification Exam Core 1 Exam Objectives - 3.3 Given a scenario, troubleshoot mobile device issues

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

A.
The screen is physically damaged.
A.
The screen is physically damaged.
Answers
B.
The screen rotation is incorrect.
B.
The screen rotation is incorrect.
Answers
C.
The touch-pen battery is depleted.
C.
The touch-pen battery is depleted.
Answers
D.
The screen needs to be recalibrated.
D.
The screen needs to be recalibrated.
Answers
Suggested answer: D

Explanation:

The most likely cause of the cursor issue is that the screen needs to be recalibrated. This can happen when the tablet is used for a long time or when the tablet is dropped or bumped. Recalibrating thescreen will help the tablet recognize the touch input more accurately12.

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

A.
Research new webcam firmware.
A.
Research new webcam firmware.
Answers
B.
Restart the computer and run system diagnostics.
B.
Restart the computer and run system diagnostics.
Answers
C.
Reseat the webcam.
C.
Reseat the webcam.
Answers
D.
Reinstall the webcam software and drivers.
D.
Reinstall the webcam software and drivers.
Answers
Suggested answer: C

Explanation:

https://www.lifewire.com/fix-it-when-webcam-is-not-working-4588517If a laptop's external webcam software is running, but it shows no image or video, the first step the technician should perform is to reseat the webcam. Reseating the webcam involves disconnecting it from the motherboard and then reconnecting it. If this doesn't work, the technician should then check the webcam drivers or software. Reference: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition by Mike Meyers (Page 502)

Which of the following describes the main difference between T568Aand T568B cabling standards?

A.
The T568B data transfer rate is higher than T568A.
A.
The T568B data transfer rate is higher than T568A.
Answers
B.
The green and the orange cables are interchanged.
B.
The green and the orange cables are interchanged.
Answers
C.
T568A is used in blue cables, and T568B is used in green cables.
C.
T568A is used in blue cables, and T568B is used in green cables.
Answers
D.
The standards use different cable connectors.
D.
The standards use different cable connectors.
Answers
Suggested answer: B

Explanation:

The main difference between T568A and T568B cabling standards is that the green and orange cables are interchanged12. T568A is designed for backward compatibility with older telephone wires, while T568B is designed for better signal isolation and noise protection for newer networking systems and products3. T568A is used in blue cables, and T568B is used in green cables1. The standards use the same cable connectors3.

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

A.
RAM module
A.
RAM module
Answers
B.
Graphics card
B.
Graphics card
Answers
C.
CPU
C.
CPU
Answers
D.
Boot order
D.
Boot order
Answers
E.
USB flash drive
E.
USB flash drive
Answers
F.
Power supply
F.
Power supply
Answers
Suggested answer: A, D

Explanation:

When a user hears one beep on rebooting a machine, and then an error message is displayed, it could indicate that there is a problem with the RAM module or the boot order. The beep sound indicates that the POST process was successful, and the error message indicates that the boot process was unsuccessful. The boot order determines the sequence in which the computer looks for bootable devices. Reference: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition by Mike Meyers (Page 693

Which of the following describes metered utilization of cloud resources?

A.
Resources provisioned instantly
A.
Resources provisioned instantly
Answers
B.
Payments made only for resources that are used
B.
Payments made only for resources that are used
Answers
C.
Resources pooled to increase computing power
C.
Resources pooled to increase computing power
Answers
D.
Implementation of rapid elasticity
D.
Implementation of rapid elasticity
Answers
Suggested answer: B

Explanation:

Metered utilization of cloud resources refers to payments made only for resources that are used.Cloud providers offer a pay-as-you-go model where customers are charged based on their usage of resources. Customers can easily scale up or down their usage of resources as per their needs and only pay for what they use. Reference: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition by Mike Meyers (Page 642)

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?

A.
Coaxial
A.
Coaxial
Answers
B.
Shielded Cat 6
B.
Shielded Cat 6
Answers
C.
Plenum Cat 5e
C.
Plenum Cat 5e
Answers
D.
Multimode fiber
D.
Multimode fiber
Answers
Suggested answer: B

Explanation:

Electromagnetic interference (EMI) is unwanted noise or interference in an electrical path or circuit caused by an outside source. Hence shielded Cat 6 is better If a technician determines that the root cause of sporadic network connectivity issues is EMI, the most cost-effective cable medium that can be used without sacrificing system performance is shielded Cat 6 cable. Shielded cables protect against electromagnetic interference (EMI) and radio frequency interference (RFI). Reference: CompTIA A+ Certification All-in-One Exam Guide, Tenth Edition by Mike Meyers (Page 548)

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

A.
Try to extract data.
A.
Try to extract data.
Answers
B.
Reseat the RAM modules.
B.
Reseat the RAM modules.
Answers
C.
Inspect the fan.
C.
Inspect the fan.
Answers
D.
Check the CD tray.
D.
Check the CD tray.
Answers
Suggested answer: A

Explanation:

This is a safe and sensible option if you value your data more than anything else. You don’t want to risk losing your data by trying other methods that may worsen the situation. You can use a software tool or a service provider to recover your data before attempting any repairs.

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

A.
Thumbprint/retinal scan
A.
Thumbprint/retinal scan
Answers
B.
Password/password
B.
Password/password
Answers
C.
Password/thumbprint
C.
Password/thumbprint
Answers
D.
Password/PIN
D.
Password/PIN
Answers
Suggested answer: C

Explanation:

Two-factor authentication (2FA) is a security process that requires users to provide two different authentication factors to verify their identity. This means that in addition to providing something they know (such as a password or PIN), they must also provide something they have (such as a smart card or token) or something they are (such as a fingerprint or retinal scan).In this case, the correct answer would be C. Password/thumbprint. This option meets the requirement for two-factor authentication because it combines two different types of authentication factors: something the user knows (the password) and something the user is (the thumbprint). The other options do not meet the requirement for 2FA because they either use only one type of authentication factor (A and D) or use two instances of the same type of factor (B).

A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

A.
Replace the graphics card.
A.
Replace the graphics card.
Answers
B.
Replace the screen, as the customer insists.
B.
Replace the screen, as the customer insists.
Answers
C.
Recommend the usage of an external display instead.
C.
Recommend the usage of an external display instead.
Answers
D.
Ensure the backlight is functioning as expected.
D.
Ensure the backlight is functioning as expected.
Answers
Suggested answer: D

Explanation:

If a laptop has been returned for a screen repair and the owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop, the first step the repair technician should take is to ensure the backlight is functioning as expected. If the backlight is faulty, the screen may appear to be broken, but it may only be dim or too dark to be visible

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