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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 53

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List of questions

Question 521

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Which describes an unresolved problem which has been already analysed?

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Question 522

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What is the CORRECT order for the three phases of problem management?

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Question 523

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What is the difference between the 'incident management' and 'service desk' practices'?

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Question 524

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Which of the following statements about change authorization is CORRECT?

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Question 525

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Which practice guarantees that users nave a range of access channels to choose from to report problems?

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Question 526

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Which of the following is a necessity to a successful service level agreement (SLAs)?

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Question 527

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Which is the MOST LIKELY way of resolving major incidents?

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Question 528

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Which statement about a continual improvement register (CIR)' is TRUE?

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Question 529

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A user wants to know how to create a report so they come into contact with the service desk.

Which practice is MOST likely to help with the solution of this issue?

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Question 530

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What is the value of a service?

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Which practice has a purpose that includes ensuring that risks have been properly assessed?
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