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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 54

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List of questions

Question 531

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Which of the following guiding principles proposes the elimination of unnecessary work?

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Question 532

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Which component is focused on the activities needed by an organization to help it co-create value?

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Question 533

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What is including in the purpose of the relationship management practice?

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Question 534

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Which of the following statements is included in the 'improve' value chain activity's purpose'?

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Question 535

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What is included in the purpose of the 'IT asset management' practice?

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Question 536

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Which practice guarantees that users have a range of access channels to choose from to report problems?

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Question 537

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Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review in order to meet their needs?

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Question 538

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What are the KEY stakeholder groups that service providers should cooperate with?

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Question 539

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identify the missing word(s) in the following sentence.

The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.

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Question 540

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Which practice conducts reviews to validate that services are covering the needs of the customer?

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