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An infrastructure program has 20 projects. The first half of these projects incurred multiple change orders and failed to be completed on time. The program manager meets with the project managers to discuss lessons learned and to understand the challenges. During the meeting, the project managers complain that key risks and a lack of resources resulted in missing deadlines.

What should the program manager do to ensure that the remaining 10 component projects stay on track?

A.
Rebaseline the remaining component projects.
A.
Rebaseline the remaining component projects.
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B.
Develop a change management strategy.
B.
Develop a change management strategy.
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C.
Update the program management plan.
C.
Update the program management plan.
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D.
Schedule weekly meetings with the project managers.
D.
Schedule weekly meetings with the project managers.
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Suggested answer: C

Status information, including program and component status, cost information, risk analysis and other relevant information, is provided in which of the following?

A.
Program performance report
A.
Program performance report
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B.
Communications management plan
B.
Communications management plan
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C.
Communications log updates
C.
Communications log updates
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D.
Information gathering and retrieval system
D.
Information gathering and retrieval system
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Suggested answer: A

A program with objectives that impact a large segment of the population receives negative commentary from organizations representing the public interest.

What action should the program manager take first?

A.
Rework the stakeholder engagement plan to foster better relationships with the affected stakeholder groups.
A.
Rework the stakeholder engagement plan to foster better relationships with the affected stakeholder groups.
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B.
Review the stakeholder register to determine the ability of the affected stakeholder group(s) to affect program outcomes.
B.
Review the stakeholder register to determine the ability of the affected stakeholder group(s) to affect program outcomes.
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C.
Assess the risk of sustained negative media coverage.
C.
Assess the risk of sustained negative media coverage.
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D.
Discuss the issues with the governance board to determine next steps.
D.
Discuss the issues with the governance board to determine next steps.
Answers
Suggested answer: A

A program manager is leading a program to transform an organization's sales and customer service operations by introducing a new customer relationship management (CRM) solution. As the program progresses, the sponsor and other stakeholders are satisfied with the pace of the program's performance.

A stakeholder from the sales department now requests a new feature to integrate the CRM platform with another application. The program manager advises that this is out of scope, as it will require analysis and development and be a project on its own. The program manager then requests additional funding via the formal change management process and the new scope is approved.

What should the program manager do next?

A.
Secure additional approvals from senior stakeholders.
A.
Secure additional approvals from senior stakeholders.
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B.
Assign a new project manager to own the delivery of the new project.
B.
Assign a new project manager to own the delivery of the new project.
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C.
Redefine the priorities of the existing program components to ensure optimal resource allocation and management of interdependencies.
C.
Redefine the priorities of the existing program components to ensure optimal resource allocation and management of interdependencies.
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D.
Discontinue one of the existing program components, and reallocate all of that component's resources to the newly approved project.
D.
Discontinue one of the existing program components, and reallocate all of that component's resources to the newly approved project.
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Suggested answer: C

A program has been established and preparation is complete.

Component projects are planned as a part of which of the following?

A.
Program definition phase
A.
Program definition phase
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B.
Program formulation
B.
Program formulation
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C.
Program planning
C.
Program planning
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D.
Program delivery phase
D.
Program delivery phase
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Suggested answer: B

A program manager is appointed to manage a new program. The organization's leadership has specified a list of benefits that the program should deliver and has requested that the program manager determine when incremental benefits can be realized.

What should the program manager do first?

A.
Develop the benefits sustainment plan.
A.
Develop the benefits sustainment plan.
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B.
Develop the program management plan.
B.
Develop the program management plan.
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C.
Develop the program roadmap.
C.
Develop the program roadmap.
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D.
Develop the component project schedules.
D.
Develop the component project schedules.
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Suggested answer: A

A component is scheduled to close at the end of the week.

What should the program manager verify prior to allowing the component to close?

A.
The component has released resources to meet program objectives
A.
The component has released resources to meet program objectives
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B.
The component has met the quality requirements to meet program objectives
B.
The component has met the quality requirements to meet program objectives
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C.
The component has met the schedule requirements to meet program objectives
C.
The component has met the schedule requirements to meet program objectives
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D.
The component has met the benefits realization criteria to meet program objectives
D.
The component has met the benefits realization criteria to meet program objectives
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Suggested answer: B

The number of emerging risks increases in a component project and the program manager falls behind in reviewing and approving the plans. This impacts the component project manager's ability to effectively address the risks.

In this situation, what should the program manager change about the risk management plan?

A.
Allow the component project manager to delegate risk management responsibilities.
A.
Allow the component project manager to delegate risk management responsibilities.
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B.
Assign the resolution of project-level risks to the component project manager.
B.
Assign the resolution of project-level risks to the component project manager.
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C.
Include risk escalation policies and procedures in the risk response plan.
C.
Include risk escalation policies and procedures in the risk response plan.
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D.
Increase flexibility with risks that require a risk response.
D.
Increase flexibility with risks that require a risk response.
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Suggested answer: A

A municipal agency manages a city's water and wastewater infrastructure. Its six-year capital improvement program (CIP) is approximately US$4 billion, and is used for such things as improving aging infrastructure, addressing regulatory requirements, and upgrading facilities. The mayor and key stakeholders are concerned because of yearly rate increases for residents. After receiving proposals from program managers for this key program, which is half of the current

CIP, a program management team is hired and receives an approved business case.

What should the project manager do next?

A.
Discuss the program change and its challenges.
A.
Discuss the program change and its challenges.
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B.
Create a program management plan.
B.
Create a program management plan.
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C.
Conduct a program performance analysis.
C.
Conduct a program performance analysis.
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D.
Develop a program charter.
D.
Develop a program charter.
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Suggested answer: B

A program manager assigns project managers to five component projects and continues to develop the program team.

Which of the following represents the program manager's strategy?

A.
Rotate the responsibility for risk assessment among the program components
A.
Rotate the responsibility for risk assessment among the program components
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B.
Coach the project managers to manage project resources
B.
Coach the project managers to manage project resources
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C.
Cross-train the project managers to share expertise
C.
Cross-train the project managers to share expertise
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D.
Prepare the project managers to assume larger roles with more responsibility
D.
Prepare the project managers to assume larger roles with more responsibility
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Suggested answer: A
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